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Answer Centre

Need Answers? The Answer Centre is the place for eBay members to ask fellow members questions about buying and selling on eBay. You can also share your expertise and experience by creating Tips that may be useful to other buyers and sellers. To ask a question, you must log-in and select the Ask a New Question button. When your question has been answered, select the Answer Resolves Question button next to the helpful reply. This helps other members identify the most helpful content.

To answer a question [members with 10+ Feedback] can log-in and select the Answer link beneath each question. Each thread is limited to 20 replies, to keep responses focused and concise. Answers may be rated for usefulness by the member who asked the question, or other viewers who found the information helpful.

Whether asking or answering, please adhere to the eBay Board Usage Policy and eBay Community values when using the Answer Centre.

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polksaladallie
The author of this question has not yet selected an answer as having resolved the question.

Interstate buyer

Are there any problems which might occur with an interstate buyer of furniture?  They will arrange a transport company, make payment of the item into my bank account.  What can go wrong? Will it be my problem if there is any damage? What measures can I take to ensure that there are no problems?... more…
0 Answers No Comments 1 Views
imagesigns59
The author of this question has not yet selected an answer as having resolved the question.

From Basic to Featured store.

Have been trying to change from the basic store to a featured store as per the new changes. Every time l hit submit nothing happens... It comes back saying l don't have all the required information to sell on eBay and wants me to open an eBay store... I ALREADY HAVE ONE !!! Just trying to upgrade... more…
3 Answers 1 Comment 48 Views
byrdev
The author of this question has not yet selected an answer as having resolved the question.

how do i delete an item i am selling

I have somehow managed to list my item twice and i need to delete one of them..How ??
1 Answer No Comments 32 Views
vk4ib
The author of this question has not yet selected an answer as having resolved the question.

redirection to eBay mobile

Every other time I open ebay on my Atrix I get redirected from the full site to the mobile. I only use the phone and hate the mobile format. Where do I go to get my option on this changed? I have been using this phone for 6 months and this is only just happening, I suspect the brainiacs have... more…
1 Answer 1 Comment 35 Views
banksia58
The author of this question has not yet selected an answer as having resolved the question.

customer keeps buying and keeps buying and keeps buying!

Hi,i have a customer who has used Buy It NOW to purchase multiple items of me,they are all $1.95 ea and all the same product,They purchased 3 of the same item a couple of days ago then they got another 3 a minute later and so i sent them an invoice.the next morning this person got another 3 items... more…
1 Answer 2 Comments 86 Views
lukedennis1986
The author of this question has not yet selected an answer as having resolved the question.

Damaged item??

Hi I have recived a item which is a car battery, My mother signed for it as I was not home when I Arrived home to get the battery I noticed the box was Damaged and wet with acid it looks as thoe it has been rolled Around in the courier van and damaged the battery. There was no insurance... more…
1 Answer No Comments 38 Views
carismags
The author of this question has not yet selected an answer as having resolved the question.

i want to get my money back

seller advertise that printer ink comply with my model   but i tried today and printer ink is complied with my printer   so that i want to get money back and i will send it to seller     more…
2 Answers 2 Comments 52 Views
anthem_996r
The author of this question has not yet selected an answer as having resolved the question.

bidding

how can I hide username when bidding? eg a**r instead of full username.
2 Answers No Comments 55 Views
leigh_orton
The author of this question has not yet selected an answer as having resolved the question.

Why won't my computer won't let me upload photos on ebay

For the last few months I have not been able to upload photo's when selling on ebay, I click on the upload photo icon and it goes to a dialogue box saying that the "server was not found". I never had problems with this until around 2-3 months ago, I have tried different browsers and the same thing... more…
3 Answers No Comments 42 Views
09annieb
The author of this question has indicated that a satisfactory answer has been provided.

Trying to link 2 accounts together

I wish to link 2 accounts together but it says my user name is correct and my postcode is correct but the phone number is incorrect................where is my phone number listed on ebay cos I cant find it to check.   09annieb
2 Answers No Comments 41 Views
088sharon
The author of this question has indicated that a satisfactory answer has been provided.

Hi i was wondering how long you should wait before contacting the seller to

how long should you wait before contacting the seller about when an item purchased will be posted
3 Answers No Comments 70 Views
1polarbearcub
The author of this question has not yet selected an answer as having resolved the question.

paying by paypal for uv lamp

Please help me. I find your site difficult to negotiate. When my successful bid notification arrived, I opted to pay by bank transfer. I need to pay by paypal and  have spent the last two days trying to contact you about this. How do I pay by paypal? Would you please send the advice/payment email... more…
1 Answer 1 Comment 62 Views
02mrsmac
The author of this question has not yet selected an answer as having resolved the question.

Can I retract a bid?

Hi, I have bid on an item the same as the one that I had won last night!!   Help!  Can I retract my bid?  The auctions finishes in 2 hrs.  Thanks Michele
4 Answers 9 Comments 209 Views
cosikelly
The author of this question has not yet selected an answer as having resolved the question.

concert tickets

I am selling tickets and the end date is 2 days away..bidding has started but someone has emailed me and wants to buy the tickets now..do I have to sell them or do i let the auction run its course..  
1 Answer 1 Comment 65 Views
alj3373
The author of this question has not yet selected an answer as having resolved the question.

DVD Postage

I recently sold a DVD on ebay thinking postage would be only a couple dollars. Aust Post advised I could purchase a prepaid satchel up to 500g for $6.60 or a padded bag for $1.30 and postage would be $6.60. Is there a cheaper way to send DVDs in their case? more…
5 Answers 5 Comments 129 Views
gittinkatie
The author of this question has not yet selected an answer as having resolved the question.

WHY CAN'T I NOW OPEN PHOTOS ON EBAY

OPENING PHOTOS
2 Answers No Comments 59 Views
fashionado.58
The author of this question has indicated that a satisfactory answer has been provided.

MORE CLICK & SEND PROBLEMS

Sunday was working, 8 hours on Monday wasted trying to print 7 labels, yesterday 1 label printed successfully. Today 1 label is all I need, I cannot retrieve as pdf through transaction summary OR print from website. Looks like I will have to unsubscribe as it is total rubbish.
5 Answers 3 Comments 134 Views
hillbillybeauty
The author of this question has indicated that a satisfactory answer has been provided.

What's the protocol for bought items that never arrive in the post?

It is well past the estimated time of arrival, and my item still hasn't arrived. I bought a bunch of things on ebay around the same time, and they all arrived weeks ago. The seller says she has the shipping receipt. I suppose it might have got "lost-in-the-post". Just wondering what my rights and... more…
2 Answers 1 Comment 102 Views
karrabees
The author of this question has not yet selected an answer as having resolved the question.

selling

I currently have some items for sale and wish to list some more but for some reason when I try to list any items it just goes back to my log in page, I reenter the details and it goes back to to the log on page, so I can't list items to sell.  (I am not at my limit).  Is anyone else having this... more…
3 Answers 1 Comment 67 Views
jhmccall
The author of this question has indicated that a satisfactory answer has been provided.

Closing a transaction

I am finally closing off on an unpaid item dispute but at the very last stage when ebay asks me have I received payment I am unable to click on the "no".    Only the "yes"  is able to be clicked.      Is this likely to be a problem more with my computer?   Everything else is correct and I have... more…
7 Answers 1 Comment 125 Views
lolyttedesigns101
The author of this question has indicated that a satisfactory answer has been provided.

Can you create coupon codes with an ebay store?

If you have an ebay store is it possible to create a coupon code such as 20% off rather than just a sale, so that only selected customers can recieve an item on sale? e.g. if they buy something, give a coupon in the mail with their package?
3 Answers No Comments 51 Views
123_baulch
The author of this question has not yet selected an answer as having resolved the question.

Features Store Templates?

Hello, I have just upgraded to a Featured Store. Can I choose a template for my background on my listings for free with this store? If so, can somebody please tell me how. I cannot find it in "Manage my Store". Thank you
6 Answers 1 Comment 82 Views
jr-nj.mmamad
The author of this question has not yet selected an answer as having resolved the question.

Seller wants to cancel transaction

I recantly bought and paid for and item and when I received the item it was broken. I don't think it was packaged properly. So I contacted seller and they asked me to send photos which I did. Then they said it was the fault of the post office and because I didn't buy insurance there was nothing... more…
8 Answers 4 Comments 190 Views
hellie58
The author of this question has not yet selected an answer as having resolved the question.

WOULD EBAY ADD FEEDBACK FROM OLD USERNAME TO NEW?

I changed my username in May 2009 and at the time was told my feedback wouldn't be carried over to my new id username. I had a feedback score of 1129. As I had been selling for some time up until 2009 I still have that feedback sitting there and can't see why I'm unable to have it. Does anyone know... more…
6 Answers 3 Comments 99 Views
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