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Need Answers? The Answer Centre is the place for eBay members to ask fellow members questions about buying and selling on eBay. You can also share your expertise and experience by creating Tips that may be useful to other buyers and sellers. To ask a question, you must log-in and select the Ask a New Question button. When your question has been answered, select the Answer Resolves Question button next to the helpful reply. This helps other members identify the most helpful content.

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mrmarksradio
mrmarksradio (89 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

what to do if a seller adds aditional charges not mentioned in description
I have winning bid on an item of $32. Seller has invoiced me for this + $65 postage ( normally about $30 from his location) + an additional fee of $ 93 without explanation. I have emailed asking why, his reply was "this is the cost" I have contacted customer support but still don't have a reply... more…
Updated Feb 8, 2012 05:13 PM
1 Answer 1 Comment 32 Views
aastiller
aastiller (103 ) View Listings
The author of this question has indicated that a satisfactory answer has been provided.

complaint from a buyer 2 months on
i have just received a complaint that the item a buyer purchased from me was not as described. They were doors and did not fit their house plus they say there was damage and they were unable to sell them. I listed no returns accepted and we delivered to them but I do not believe that there was any... more…
Updated Feb 8, 2012 04:16 PM
2 Answers 1 Comment 36 Views
liselpriceph
liselpriceph (67 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Request payment from buyers.
Hi, Its my first time to sell items on ebay and i have few items listed. Few of them are auction and Buy it now. I would like to know, How do i request payment from the buyer. Is the invoice requesting total amount sent automatically by  ebay to the buyer? or do i have to sent them the invoice... more…
Updated Feb 8, 2012 02:59 PM
1 Answer No Comments 12 Views
reesan101
reesan101 (0) View Listings
The author of this question has indicated that a satisfactory answer has been provided.

Group Deals
I just "committed to buy" a Group Deal on eBay and can't make payment until after the deal runs out, could the deal still sell out without me having to pay?
Updated Feb 8, 2012 02:37 PM
2 Answers 2 Comments 35 Views
retirementplan2011
retirementplan2011 (8) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Why wont my photos load - keep failing Can you help?
Can anyone help me, my photos keep failing to load?
Updated Feb 8, 2012 04:21 PM
1 Answer 1 Comment 19 Views
trentham-treasures
trentham-treasures (17 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Feed back
We all know that buyers are not all angels. Why does Ebay deny sellers the opportunity to leave negative feed back for a buyer? If one leaves a negative comment as "positive" feed back, Ebay will remove the comment BUT leave the "positive" feed back, giving a false impression as to the positive... more…
Updated Feb 8, 2012 04:27 PM
7 Answers 5 Comments 113 Views
jmlyndon
jmlyndon (11 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Dispute resolution and feedback
I listed an item, it was bought and sent promptly.  Negative feedback from purchaser.  Went to dispute resolution - resolved in my favour - the item WAS as described. Then I requested that e-Bay remove the negative feedback, and despite the fact that the dispute was resolved in my favour, they... more…
Updated Feb 8, 2012 12:17 PM
2 Answers 3 Comments 85 Views
franch2
franch2 (538 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Selling second hand earings on ebay
Hi , Im just wondering if you are able to list second hand earings on ebay ? thank you
Updated Feb 8, 2012 11:30 AM
1 Answer No Comments 31 Views
shadowchronix
shadowchronix (78 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

logging in
im using mozilla firefox and when i try to log in earlier it now asks me for my card details etc... and must match with my details here... dunno if thats with the site or is it a bug...   but now im using google chrome, i can log in as normal and no stupid questions... does dat mean that... more…
Updated Feb 8, 2012 03:19 AM
2 Answers No Comments 39 Views
family12080806
family12080806 (2) View Listings
The author of this question has not yet selected an answer as having resolved the question.

I have been paid though Paypal but no payment showing in Paypal a/c?
Hi, I am hoping someone can help me. I have recently been paid through Paypal for some goods I recently sold on ebay, however when I log into my Paypal account there are no payments (received) showing. I made sure the 'to and from' dates were correct. The only thing I can think of that may pose a... more…
Updated Feb 8, 2012 08:45 AM
3 Answers 1 Comment 74 Views
padi.0409.0409
padi.0409.0409 (931 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

different browsers show different listings
Hi all here's a really strange one. I decided to try using firefox instead of int explorer because of those ongoing problems with signing in to put items on the watch-list. Now, I bring up one of my saved searches [military comic postcards] and even though both searches appear to be the same,... more…
Updated Feb 8, 2012 12:22 PM
3 Answers 1 Comment 59 Views
taddiie
taddiie (94 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

unpiaded item
Hi hoe do i leave a strike for unpaid item. buyer said she was having problems with paypal could not pay buy i also offer M/O so i said send money have not heard anything back but i checked her feedback and she brought same item but it was cheaper price. i have already relisted item for sale more…
Updated Feb 8, 2012 03:44 PM
6 Answers 5 Comments 130 Views
tandetina
tandetina (4) View Listings
The author of this question has not yet selected an answer as having resolved the question.

can i cancell my bid if i change my mind
can i cancel my bid if i change my mind
Updated Feb 8, 2012 11:47 AM
3 Answers 2 Comments 83 Views
*raysofsunshine3*
*raysofsunshine3* (1) View Listings
The author of this question has indicated that a satisfactory answer has been provided.

I need help - 2
Hi All,   Thanks for your answers to my first question for help.   How do I contact the seller? The seller is in the states. Do I use e-mail and how would I get their e-mail address?     more…
Updated Feb 8, 2012 09:01 AM
2 Answers 2 Comments 76 Views
lowagn
lowagn (426 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Ask Seller a Question
Hi, What happened to the 'Ask Seller a Question' option? It seems to have dissappeared.
Updated Feb 7, 2012 09:31 PM
3 Answers 1 Comment 56 Views
*raysofsunshine3*
*raysofsunshine3* (1) View Listings
The author of this question has not yet selected an answer as having resolved the question.

I need help
Hi All,   I was browsing on the e-bay site and found an item that I might want to purchase. Accidentally, I hit the buy now button but all I wanted to do and enquire about was the cost of postage. Now the seller is wanting to be paid but I do not want the item. What do I do now? Please help.  ... more…
Updated Feb 7, 2012 09:40 PM
2 Answers 3 Comments 104 Views
thedon05
thedon05 (33 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Price Range Enquiry
Hi,   How can I set my price range when looking for stuff, I cannot set the price range at all. Can you help???
Updated Feb 7, 2012 09:54 PM
2 Answers No Comments 38 Views
my27fish
my27fish (58 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Buyer claiming item was damaged when received.
Hi, I'm a new to selling on eBay and have a problem already. I sold a netbook and wrapped it in several layers of very strong bubble wrap and posted it off in an express mail bag. The buyer now claims that the screen is cracked. How do I handle this?? Sandy more…
Updated Feb 7, 2012 09:56 PM
4 Answers 2 Comments 96 Views
valilly-valilly
valilly-valilly (114 ) View Listings
The author of this question has indicated that a satisfactory answer has been provided.

Question on a damaged item and next steps
Advice please!!!   Hi there. I purchased a set of shelves recently that were shipped from Sydney to Brisbane. The seller did not offer postage due to the size of the item, but linked to a website shipping company (e-go.com.au) which was recommended. I purchased that shipping option, plus the... more…
shelves.JPG
Updated Feb 8, 2012 04:48 PM
6 Answers 7 Comments 131 Views
kriskye35
kriskye35 (12 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

manage emails
Hi there, I am having difficulty managing my the emails I receive when items are listed , sold and won. I do not want to receive any emails to my email address from ebay. I went into the settings some time ago made some changes, however what I changed seemed to re-set. Can you please give me... more…
Updated Feb 8, 2012 12:19 AM
2 Answers No Comments 41 Views
anoldie1
anoldie1 (2347 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

Can any one please tell me how to cancel a second category?
I  would  like  to  cancel  a  second  category  for  a  scheduled  listing...  24 hrs  away...  I  do  my  listings  through  turbo  lister  2....  couldn't  alter  there...  so  I  uploaded  as  a  schedule...  thinking  I  could  then  delete  the  2 nd  category....  Not  a  chance....  E bay... more…
Updated Feb 8, 2012 12:07 PM
5 Answers 1 Comment 62 Views
jays_5000
jays_5000 (63 ) View Listings
The author of this question has indicated that a satisfactory answer has been provided.

Relisting an item due to a possible non payer..
Hi, I had an item end on saturday and so far in 3 days have not received any contact or payment. Normally I'd be happy to wait a week or so, but the item in question is tickets to an event in a few weeks. I have sent an invoice after auction and a message today to find out what is going on and... more…
Updated Feb 7, 2012 07:33 PM
3 Answers No Comments 66 Views
videogameuniverse
videogameuniverse (237 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

buying from china sent wrong item
Hello,   A while back I purchased a tea set from China which cost 40 dollars. When the package finally came there was only a very small silk coin bag instead with the tracking number of the tea set. I've seen the little coin bags on ebay for 1 dollar free shipping. I contacted them and they... more…
Updated Feb 7, 2012 07:06 PM
0 Answers 13 Comments 109 Views
adam462011
adam462011 (63 ) View Listings
The author of this question has not yet selected an answer as having resolved the question.

seller retracts auction item
I just checked an auction item I had been bidding on to discover that the seller has just retracted the auction sale.  It's clear why too - his starting bid was $0.1 and so far the only bidder is me and the auction is nearing its end.  Can he/she do this?  I placed my bid on this item several days... more…
Updated Feb 7, 2012 07:01 PM
8 Answers 12 Comments 184 Views
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