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Packaging & Shipping


Welcome to the Packaging and Shipping Answer Centre


This forum is for eBay members to learn more about Postage & Handling.

These are Member-to-Member Question & Answer Boards where members ask advice from other members or help others by providing answers to their questions.

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lukedennis1986
The author of this question has not yet selected an answer as having resolved the question.

Damaged item??

Hi I have recived a item which is a car battery, My mother signed for it as I was not home when I Arrived home to get the battery I noticed the box was Damaged and wet with acid it looks as thoe it has been rolled Around in the courier van and damaged the battery. There was no insurance... more…
1 Answer No Comments 36 Views
alj3373
The author of this question has not yet selected an answer as having resolved the question.

DVD Postage

I recently sold a DVD on ebay thinking postage would be only a couple dollars. Aust Post advised I could purchase a prepaid satchel up to 500g for $6.60 or a padded bag for $1.30 and postage would be $6.60. Is there a cheaper way to send DVDs in their case? more…
5 Answers 5 Comments 122 Views
fashionado.58
The author of this question has indicated that a satisfactory answer has been provided.

MORE CLICK & SEND PROBLEMS

Sunday was working, 8 hours on Monday wasted trying to print 7 labels, yesterday 1 label printed successfully. Today 1 label is all I need, I cannot retrieve as pdf through transaction summary OR print from website. Looks like I will have to unsubscribe as it is total rubbish.
5 Answers 3 Comments 131 Views
2106greencat
The author of this question has indicated that a satisfactory answer has been provided.

5kg satchel and Boxes - APost

Hi Guys, I have hunted thru the AP web site and can't find the boxes some of you talk about (up to 15kg flat rate) any one with a link out there??, would be much appreciated.Dogs have masters.......Cats have servants more…
4 Answers 1 Comment 87 Views
prim1952
The author of this question has not yet selected an answer as having resolved the question.

Click and Send

Hi it is me again, just wondering if anyone has had a message come up after getting everything esle right, THE SYSTEM CANNOT FIND SERVICES FOR THE TRANSPORTATION OF CONTENT OR OPTIONS THAT YOU ENTERED this is really doing my head in, and to top it off I rang Click and Send, I spoke to a very nice... more…
4 Answers 1 Comment 110 Views
fnbad50
The author of this question has indicated that a satisfactory answer has been provided.

posted item missing

hi i posted an item regular post to a buyer who said it never arrived it was under $50,he now wants a refund,i have never had this happen before who loses out me or the buyer? any ideas?
4 Answers 2 Comments 190 Views
14klippi
The author of this question has not yet selected an answer as having resolved the question.

Prepaid Parcel Post Satchels

Hi there There is a new 5kg. Prepaid Satchel but it does not appear on ebay"s listing for Regular Post only on their Express list.  How can I get this 5kg. Prepaid parcel Post satchel to show as a Regular Postage and not as Express postage which costs more? more…
3 Answers 1 Comment 81 Views
ghienard
The author of this question has not yet selected an answer as having resolved the question.

Seller not responding

I received an item that it was not descibed. I paid the postage fee for $8 but she used the $1.10 envelope which does not protect the item. I contacted the seller and she asked to return it to her and she definitely refund me the money. I posted to her back by registered post to make it sure that... more…
1 Answer 1 Comment 102 Views
fashionado.58
The author of this question has not yet selected an answer as having resolved the question.

CLICK & SEND - won't print laddress abels

I have made 2 calls to Aus Post re constant problems with the site (4.5 hours spent on the web site today) and am again having trouble trying to get 1 address label to print - any suggestions gratefully received!
9 Answers 2 Comments 127 Views
magorium01
The author of this question has indicated that a satisfactory answer has been provided.

Latest postage rates

To all sellers and buyers, I'm sure you're all aware by now but just in case you're not, Aust Post has increased all their rates from 2 April. This includes charges for shipping/packaging materials as well as the pain-in-the-butt postage itself. The default values set by E-Bay haven't changed yet... more…
6 Answers 10 Comments 172 Views
fashionado.58
The author of this question has not yet selected an answer as having resolved the question.

CLICK & SEND being unco-operative this morning...

Hi, when I click on 'add ebay items' and my items appear I tick the boxes and click 'continue' but I get this pop up 'Your settings do not allow the selected country of your address entry'. I have tried re-setting all fields and still I cannot get past this message. Anyone have any ideas to help?... more…
2 Answers No Comments 58 Views
sea_and_shore
The author of this question has indicated that a satisfactory answer has been provided.

Registered letter when selling with Turbo Lister

I am just getting used to using turbo lister. Can anyone tell me if I can specify sending by registered letter(for domestic & worldwide 0)? If so how do I go about it. I can see the option for registered parcel but not letter.
2 Answers 2 Comments 85 Views
prim1952
The author of this question has indicated that a satisfactory answer has been provided.

click and send

I have registered for click&send, I am now trying to send item, when it asks which service I put Australia Post and enter details, when I go to process it the payment is more than the $6.60 flat rate, am I doing something wrong, I have not done this before any help would be appreciated, thank... more…
3 Answers 1 Comment 105 Views
graytin
The author of this question has indicated that a satisfactory answer has been provided.

Click & Send

Hi, Read several posts that state click & send only offers seller protection when lodged over the counter and scanned. If the local P.O "refuses" to scan as proof of posting which mine has the last time I asked [late last year] would paying the extra $1 for signature on delivery be acceptable... more…
4 Answers 3 Comments 166 Views
leelumarie
The author of this question has not yet selected an answer as having resolved the question.

Selecting Flat Postage

Can someone please tell me the quickest way to enter flat postage rates so it comes up with postage $7 in the 'postage' area. I haven't used ebay in a while and every option seems to be really complicated having to enter dimensions etc. just to give a simple option. Looking forward to your feedback... more…
2 Answers No Comments 69 Views
muckypups-shop
The author of this question has not yet selected an answer as having resolved the question.

Postage Problems

Hi   I am an ebay seller and work hard to keep all of my customers happy but i have been having a few problems recently where parcels havent arrived.    I had until a couple of weeks ago been using the click and send tracking only to keep postage costs to a minimum but after sending out an... more…
0 Answers 2 Comments 119 Views
flashlight_sales
The author of this question has not yet selected an answer as having resolved the question.

How do Australian sellers post items for cheap?

I have been sending parcels with click and send, $6.20 for under 500g parcel.   Some battries with the items I had send to customers were defective so I needed to send them replacements.   The battries are worth about $1.50 each so I didn't want to bother with click and send.  ... more…
3 Answers 2 Comments 152 Views
koala1961
The author of this question has not yet selected an answer as having resolved the question.

Click and Send

Finally got click and send up and running. Options I am intersted in are - tracking  and - tracking with signature, are both paypal protected, or only the signature one?? Bit confused, thanks
1 Answer 1 Comment 116 Views
idlewylde1002
The author of this question has indicated that a satisfactory answer has been provided.

Choosing the correct postage option on eBay

Can anyone tell me the difference between the choices in the dropdown box 1.Australia Post Standard Parcel (with tracking and signature and 2. Australia Post Registered Parcel? Does one provide more seller protection than the other? Thanks
3 Answers 1 Comment 78 Views
2011webs
The author of this question has indicated that a satisfactory answer has been provided.

If a registered parcel goes missing in the mail what's the cover for seller

Hi   What coverage is there for the seller if a registered parcel goes missing in the mail.  Any thoughts appreciated!
2 Answers No Comments 132 Views
ancistrinae
The author of this question has indicated that a satisfactory answer has been provided.

Item not received - apparently returned twice to seller - what to do?

I recently bought a pair of shoes, and paid through paypal (won and paid for on 25/4). My paypal address is the same as my eBay address, and I've never had a problem with items being delivered. Yesterday, I received this message from the seller: "Hi their i am sorry about the slow sending off of... more…
1 Answer 3 Comments 127 Views
furyz
The author of this question has not yet selected an answer as having resolved the question.

Shipping time

I ordered a card from realgoodeal about more than a month ago it was standard international shipping from USA Miami to Melbourne Australia, how long does it usually take?  
3 Answers 4 Comments 95 Views
dmc44twin
The author of this question has not yet selected an answer as having resolved the question.

PayPal & Registered Post.

Could a member please clarify .. if a buyer pays by Paypal must the item be sent as registered? Thanks
2 Answers No Comments 158 Views
sea_and_shore
The author of this question has indicated that a satisfactory answer has been provided.

combined shipping - after the fact?

I have 4 items with bids on them all from the same person in Germany. (Yippee) I want to know what is the best way to combine the shipping, include insurance / registration etc at invoice time. The auction does not end for 5 - 6 hours yet. I'm pretty sure the items will all go to the same bidder.... more…
2 Answers 1 Comment 89 Views
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