I have a parcel that has been at Customs since the 14 October 2016 and has Customs delay.

I purchased a stuffed toy gingerbtread man doll and it has arrived in Sydney but has Customs Delay when I checked trackiing.   It has been at Customs since the 14 October 2016 is there any way I can contact to see what is wrong.  This has never ever happened before.  I did have a parcel go missing at that just had Global Shipping in USA and was never found and there was nothing I could do.   I do not want the same thing to happen with this parcel.

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