I bought a magnetic stirrer hotplate, it seems to heat ok but the stirrer does not work.

the motor for the magnetic stirrer does not start up at all, even though the digital display says it is operating.  I contacted the vendor who has responded a number of times, and they ended up asking for a video of it not working, which i emailed to them. the last message i recieved from them advised me to fix it by tightening a screw. i advised 3 times in various messages that i had done this as it was in the troubleshooting section of the manual. this is not the problem as the motor doesnt run at all.. display says it is in operation. now it has been a few days and no further response had been sent from them. what should be my next action? make a claim through ebay or paypal? which is more effective? what are the differences in the actions taken by them?

 

cheers for any advice

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lyndal1838
Honored Contributor

Make a claim for Not As Described through ebay as the seller will have to pay the return postage if he wants the item returned.

 

If an item is not received you should open a dispute in paypal....it is quicker.   If you do a Not As Described claim through paypal you have to pay the return postage yourself and this can be very expensive if the seller is overseas....unless you can opt into the paypal return postage promotion.