Very prolonged exchange of goods

Hi, I bought a coat from a UK clothing company, the incorrect size was posted.  I immediately let them know when the garment arrived and they said to post it back, they will refund the postage ($63) to my paypal account.   I posted the coat back on the 19th March, the day after it arrived, still don,t have the refund or the correct size coat.  I have emailed them  numerous times, they keep saying the refund and despatch are "happening today" but no joy.   How long do I wait?

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