on 04-08-2015 05:47 PM
I am relatively new to eBay and recently brought a ladder system. It is clearly rated to 150kgs however despite correct assembly the platform buckled and sent the ladder crashing to the ground causing injuries including serious contusions, cuts/abrasions and cracked rib and bruising to his shoulder he had to have X-rays today. I have emailed the seller and they say they've never had any complaints before and are passing on the email to their supplier with the photos I took. I think it is an absolute disgrace that this can happen and whilst I am wholly relieved that my husbands injuries were not more serious I want to know what action I can take. Clearly this is a dangerous product and should not be on the market, someone could be killed. Please can you advise.
thanks