Can I request a refund after already giving the seller feedback?

bnew0112
Community Member
I just bought an item and it arrived a few days ago. I gave the seller positive feedback however I realised the item's a little too big and I want a smaller one. Is it possible to request refund even after giving feedback already?
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Can I request a refund after already giving the seller feedback?

lyndal1838
Honored Contributor

Does the seller accept returns for change of mind?

If they do not then you cannot return it as there was nothing wrong with it.

 

You can ask the seller...they may be obliging although they do not have to.

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Can I request a refund after already giving the seller feedback?

Don't open a dispute as it's a change of mind return. Send the seller a message and let them know it's too big and would they be interested in you returning it to exchange for a smaller one. You will be responsible for return postage costs and also the cost of resending the new item. If you tell the seller you are willing to cover all the extra postage costs, they might be more willing to exchange.

 

If as Lyndal said they don't accept returns, then they are not obliged to accept the return for exchange. You could still ask though, but don't get upset if they say no.

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