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Posts: 9
Registered: ‎07-22-2008
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Dishonest seller selling junk as new

[ Edited ]

 


Purchased a new electric pump Carter P4600HP from a seller based in Canada.

Item received was non-operational, and seller advised no return / no warranty.

I left a negative feedback and below is the reply I received from the seller:-

"No I ll keep the money Thanks, Nice when i get old junk for free and can sell it to people like you, you think you one negative feed back really effects me lololol HAHAHA".

 

The seller has admitted to selling old junk listed as new, then boasted about it.

I have since raised the issue with Visa who will take up the case with Ebay / Paypal.

 

I no longer feel safe buying on Ebay unfortunately, and hope such sellers can be removed.

 

KJ

 

Community Member
Posts: 19,856
Registered: ‎07-23-2006

Re: Dishonest seller selling junk as new

in reply to kjonas75

Surely you read the seller's feedback before buying.....93.8% is terrible.

 

The seller only has paypal as a payment method.....why didn't you open a dispute immediately?   Before you open the dispute, opt into the paypal return postage offer and you will not be out of pocket at all.

It is a lot quicker and cheaper than a Visa chargeback.  You will be responsible for paying the return postage...tracked and signed for.

 

No return only means no returns for change of mind...the seller has to accept a return if the item does not work.

Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

[ Edited ]
in reply to lyndal1838

Actually I have always had much faster response using Visa.

Seller only had a few negative feedback previously.

Community Member
Posts: 19,856
Registered: ‎07-23-2006

Re: Dishonest seller selling junk as new

in reply to kjonas75

It is not the number of negative feedback that the seller has but the percentage.  He does not make many sales so even 2 negatives is going to have an effect on his percentage.

 

Isn't it expensive to send the items back overseas?  At least with the paypal return postage offer you don't have to worry about that.

Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to lyndal1838

Seller will be made to pay for item if he / she wants it back and it is around $60AUD.

Seller clearly commited fraud by selling junk as new (then boasting and admitting) and Visa has been made aware.

 

Community Member
Posts: 19,856
Registered: ‎07-23-2006

Re: Dishonest seller selling junk as new

in reply to kjonas75

Does Visa make the seller pay the return postage now?

 

It is a fair while since I did a chargeback and I had to pay the return postage with registered post (as it was back then).  I also had to pay to get a copy of the signature returned to me.  As this often took several weeks to be returned it made it a slow process...paypal was much faster.

 

 

 

 

Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to kjonas75
Had an issue on Amazon and seller had to pay for shipping they incorrectly mixed up (they refused until Visa and Amazom stepped in).
Visa has already provided me a refund while investigations are completed.

Seller clearly knew they were selling item falsely advertised and with clear intention of fraud. Although I was amazed they admitted to it and boasted about it (which I have passed onto the Visa seurity team as proof).
Community Member
Posts: 8,568
Registered: ‎03-14-2009

Re: Dishonest seller selling junk as new

in reply to lyndal1838

lyndal1838 wrote:

 

 

Isn't it expensive to send the items back overseas?  At least with the paypal return postage offer you don't have to worry about that.


lyndal, the Paypal "return postage offer" has a limit of $45.00, that pump may cost more than that with tracking to return to Canada.

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Community Member
Posts: 169
Registered: ‎09-09-2009

Re: Dishonest seller selling junk as new

in reply to kjonas75

kjonas75 wrote:

 


Purchased a new electric pump Carter P4600HP from a seller based in Canada.

Item received was non-operational, and seller advised no return / no warranty.

I left a negative feedback and below is the reply I received from the seller:-

"No I ll keep the money Thanks, Nice when i get old junk for free and can sell it to people like you, you think you one negative feed back really effects me lololol HAHAHA".

 

The seller has admitted to selling old junk listed as new, then boasted about it.

I have since raised the issue with Visa who will take up the case with Ebay / Paypal.

 

I no longer feel safe buying on Ebay unfortunately, and hope such sellers can be removed.

 

KJ

 


The seller isn't necessarily admitting to selling you junk, they're mocking the feedback you left for them.

Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to kjonas75
Mocking an honest feedback must be a new way of retaining customers, and seems to have worked out fantastic for the seller. The fact is I was sold junk, that was advertised new and the seller was fully aware (that's fraud).
Community Member
Posts: 22,753
Registered: ‎08-21-2013

Re: Dishonest seller selling junk as new

in reply to kjonas75

Seller has left you a green dot with a negative comment.

 

You can have that removed, and they will get a slap from ebay.

Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to kjonas75
Thank you imastawka.
Community Member
Posts: 8,568
Registered: ‎03-14-2009

Re: Dishonest seller selling junk as new

in reply to kjonas75

Just to add to my previous post, if you do have to go down the track of a Paypal dispute it's essential that you sign up for the "limited return postage offer" BEFORE opening a dispute  with them. and it's also imperative that you can show the tracking AND a photo of the parcel at the PO after the tracking labels have been applied with the seller's address showing, or you'll find it very difficult to get the postage reimbursed to you.

 

You seem to have a lot of problems buying on eBay, perhaps you should buy/bid more carefully in the future...............

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Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to kjonas75
I only seem to have issues with bad sellers advertising falsely.
Community Member
Posts: 377
Registered: ‎05-17-2007

Re: Dishonest seller selling junk as new

in reply to kjonas75

kjonas, just had a quick peep into your f/back - and it's a regular horror story!

It most certainly looks like a heaps of bad luck/bad sellers - I can only put it down to the category that you buy in.

Unusually large percentage of sellers in that category seem to be below par.

It's a wander you still even keep shopping on Ebay.

But, I guess - if getting a refund with credit cards is so easy - why not - as there are some good sellers in between the bad ones - so you still eventually come out OK.

Although, your current seller doesn't appear to be so bad - not what I would call a shonk - he's only got two negs, one of them yours - and he was mocking you in his reply - that wasn't agreement with your opinion that he sells old stuff - so that in itself isn't going to help you as a proof of anything. If we can all see it, so will the c/card people. And PP don't look at the f/back anyway, nor any corespondence for that matter. You'll need to somehow convince them that it's not working, a bit hard I would imagine as you can't really take a photo of it not working to submit with your claim.

But, best of luck with it all.

Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to kjonas75
I haven't made a large number of purchases but only have 4 or 5 negative experiences, so perhaps the previous sellers rating has gone down.
If a seller has 98% positive feedback, that is usually good enough for me.

I am not sure who's profile you looked at, but most of the negative experiences I had have over 98.4% positive rating.
Let me know which ones you are referring to.

In terms of providing feedback, I am honest but mostly provide positive feedback (3 negatives in 24 months including this).
Community Member
Posts: 8,568
Registered: ‎03-14-2009

Re: Dishonest seller selling junk as new

in reply to kjonas75

kjonas75 wrote:

If a seller has 98% positive feedback, that is usually good enough for me.


kjonas, most experienced board members here recommend not dealing with high-volume sellers with less than 99.5% positive feedback.

 

You seem to have had problems with around 20% of your buys on eBay (19 out of 93 feedbacks, includes negs, neuts, revised and withdrawn feedback), prehaps you should raise your 98% cutoff to a 99.5% cutoff to avoid so many problems.

 

Spoiler
or of course make the feedback private so that they can't be seen.
______________________________________________________

"Start me up I'll never stop......"
Community Member
Posts: 9
Registered: ‎07-22-2008

Re: Dishonest seller selling junk as new

in reply to padi*0409

Yes I might have to raise the positive feedbacks to at least 99%.

 

Seeing some of the comments on here comes from people with private feedback, I have gone ahead and made mine private also.

Community Member
Posts: 4,082
Registered: ‎01-21-2010

Re: Dishonest seller selling junk as new

[ Edited ]
in reply to kjonas75

in all fairness to the opening poster, the feedback % when the OP bought was running at 96.8% for a smalltime seller.

 

I know that that is still well below what many of us would find acceptable, but my point is that their % was not 93.8% when the item was purchased.

 

96.8% for a small time seller would not put me off buying, it would just make me think twice before committing and pay more attention to the listing description and maybe ask some questions about the item.

Community Member
Posts: 9,912
Registered: ‎11-01-2006

Re: Dishonest seller selling junk as new

in reply to kjonas75

You would really be better off opening an ebay return request first. They would either force the seller to refund without return or force the seller to pay for the return. If fr some reason the dispute is not found in your favour you can try Paypal however they will probably insist on you paying for the return. I have never heard of Visa or a credit card provider agreeing a chargeback without the buyer having to return the item.

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