on 12-04-2017 02:24 AM - last edited on 12-04-2017 01:47 PM by gewens
Having a heap of trouble getting a refund out of them. If anyone has any advice please let me know
on 14-04-2017 09:58 PM
Ok thanks I'll remember that, but I have to say ebay wasn't very clear about that when they sent me an email about how to deal with the refund. They told me to resolve it with the seller first
But I appreciate your help and will remember in future.
I do find it odd though that all records of the transaction have been wiped off both ebay and paypal. Any idea how that could happen? Could the seller have done it somehow??
on 14-04-2017 10:31 PM
@cruckem72 wrote:Ok thanks I'll remember that, but I have to say ebay wasn't very clear about that when they sent me an email about how to deal with the refund. They told me to resolve it with the seller first
But I appreciate your help and will remember in future.
I do find it odd though that all records of the transaction have been wiped off both ebay and paypal. Any idea how that could happen? Could the seller have done it somehow??
Not unless they are a very good hacker. In which case I doubt they would be selling on eBay.
on 14-04-2017 10:48 PM
Due to the length of time since the sale the item has probably gone to your Archives. Go into your Purchase History and usethe drop down box to alter the default 60 days to 2017. Your purchase should show then.
It is not possible for the transaction to disappear from paypal.....I can still access all my paypal transactions right back to the first one long before I joined ebay and long before paypal had anything to do with ebay.
Are yousure you paid through a paypalaccount or did you use a credit card as a guest? That would not show in a paypal account unless the account has been opened with the same email address and credit card details.
on 15-04-2017 10:41 AM
I'd come to the conclusion that it was a credit card purchase, because when I did a transaction history on paypal it doesn't show up. But it doesn't show up as a transaction on ebay either. Very frustrating because I can't find a way to leave feedback on the seller without a record of the transaction.
on 15-04-2017 10:56 AM
If that's the only reason, don't bother. You can only leave feedback within 60 days of a transaction.
You are way past that time.
on 15-04-2017 11:18 AM
Did you do as I suggested and change the drop down box in your Purchase History? If it was an ebay transaction it must be there.
on 18-04-2017 12:17 AM
on 18-04-2017 06:56 AM
@cruckem72 wrote:I'd come to the conclusion that it was a credit card purchase, because when I did a transaction history on paypal it doesn't show up. But it doesn't show up as a transaction on ebay either. Very frustrating because I can't find a way to leave feedback on the seller without a record of the transaction.
If you bought under the name of cruckem72, then the transaction details will still be there. If you go into My Ebay and click on the link over to the left, showing purchase history, check that you have 'not hidden' chosen, then click on 2017 & all your transactions under your name should appear for this year. Check out 2016 too in case you bought earlier than you recall.
But if the transaction is not showing at all after you do all that, then what it means is you didn't buy under the cruckem72 account. Have a think. Do you ever use the account of a spouse? Have you ever just logged on and bought as a guest?
Same with paypal. A transaction will only show in paypal if that is the actual account you used. Did you definitely use paypal? Could you have used someone else's paypal account? (spouse etc)
As for feedback, forget it, your shot at that is long gone and I suspect your money is too-unless by some (small) chance the seller did refund. But if you're looking at the wrong ebay or paypal account, you wouldn't see it.
I'm guessing but I would say you definitely are looking at the wrong ebay account if the transaction isn't showing, even after you try looking in the purchase history.
on 18-04-2017 03:19 PM
on 31-07-2017 12:23 PM
yep same here , they say they are in bayswayter but requested a contact number and i got a singapor number instead