eBay

1945oz · ‎18-04-2015

My employment history involved @ one time being the Product Support Manager [in Australia] for a major US Yellow Equipment Exporter to this region.

One thing one learns very quickly is folk don't complain, when they don't have a problem.

If they do have a problem, it must be resolved & quickly.

Warranty is meant to cover faulty workmanship & materials or product sold as suitable to do a job, then proving otherwise.

This particular product being discussed here, falls into all/both categories

What method/s can e-Bay or I do to protect the unsuspecting masses?

My dealings have been with a serial offender offering 12 month warranty & not meeting his contractual agreement.

What happens when one buys on e-Bay is the seller & the buyer are contractually bound, when money/product changes hands.

This trader complains 'on the sellers forum' about people legitimately trying to make any claim & it seems he has many & he rejects them all.

He claims that his feedback is from 20 odd thousand happy customers on the basis of 'new buyers' initially happy phase with their purchase/s.

I have bought stuff off him more than once & not one thing has lasted the warranty period.

In the interest of expediency, I usually got them repaired locally, rather than pursue the process or even contact him.

But this last time was a time too many, when a local specialist repairer said the unit was not repairable.

Those who try to offer legitimate feedback after having made a claim to have a problem rectified, are then banned by his site or called publicly a nuisance or WARRANTY CHEATS on these forums!

Not only that, he has the temerity & audacity to have posts justly critical of him, removed.

He changed his warranty policy AFTER I returned a product with an internal electrical fault, thinking he could possibly avoid paying a legitimate claim.

This trader has wasted a year of my time on the assumption that I would just go away as the recovery cost would wear me down & whatever happened the recovery would never equal, what it cost me, pursuing the claim.

It is a fact. It will cost me more, but that is not the point.

He has lied about everything to both NSW & Qld. Fair Trading after daring me to approach them.

He told NSW Fair Trading the matter had already been to the Administrative Tribunal & was thrown out.

Absolutely untrue @ the time. Now I offer part documentation to show that this matter was not thrown out, but settled months after this trader lied to NSW Fair Trading.

The case was heard by NCAT 19th March 2015 & an order for restitution made against this trader.

He has ignored that order & payment was due a month ago. I am a very determined person & have re-filed this claim.

What other options are there? Any suggestions? Complained to e-Bay & NOTHING.

lyndal1838 · ‎25-04-2015

It is very hard to give any advice when you talk in riddles.

There is no evidence on your feedback of anything that you are complaining about and as the whole transaction is over a year old there is nothing that can be done by ebay or paypal, which is what we are here to advise about.

As you have taken the whole thing into the legal system you need to follow the advice of your legal adviser, not some anonymous posters on an ebay forum.

May I make a suggestion....if you had left feedback for the seller at the time of the transaction you could have added a followup when things went pearshaped. It can be done up to at least 2 years, maybe longer, but only if the original feedback was left within 60 days.

If you are genuine in wanting to let members know who the seller is you could post the item number of one of his current listings so we can have a look at his record.

And for the record.....I am not a seller sticking up for a shonky seller. I have seen numerous examples on the boards of sellers/buyers coming here with problems, only to find that they are only giving half the story. When the other party comes into the thread everything changes dramatically.

View solution in original post

k1ooo-slr-sales · ‎26-04-2015

@lyndal1838 wrote:

May I make a suggestion....if you had left feedback for the seller at the time of the transaction you could have added a followup when things went pearshaped. It can be done up to at least 2 years, maybe longer, but only if the original feedback was left within 60 days.

I decided to take a look at the relevance of lyndal's advice . . . . and test it out, so to speak.

This is not because I do not believe lyndal, but just to see for myself.

So, what did I do? I went back through my feedback left for others and found a seller that I bought something from a long time ago, certainly longer than the two years lyndal summised in her post. I did this by clicking on the Follow up to Feedback left link at the bottom of my buyer feedback page.

Then I went back through my feedback left until I found one left a long time ago, one I could leave a non-descript follow-up for. Found one that I left in Feb of 2010, MORE than 5 years ago, and it still had a Follow up link over at the right hand side.

So I clicked the link and left a follow up feedback. The followup now shows on my feedback left for others, and the seller's feedback.

So, as lyndal posted, if you leave feedback for sellers for EVERY item you purchase you can leave followup if they do not honour warranties well after the 60 days for leaving the initial feedback. You might start leaving a generic positive feedback like "Thanks".

Now, you may argue that leaving positive feedback will only add to a sellers feedback count, and ask why you should do that when there may be a problem with warranty some time down the track? The answer (as also given by lyndal) is that you are then able to leave a follow up like "Seller does not honour warranty on faulty items" BUT only if you do leave the initial feedback within the 60 day timeframe.

Maybe it is now time to rethink the "I feel no need to feedback all suppliers when they pay for & get what they expect" attitude that you have.

View solution in original post

1945oz · ‎26-04-2015

Thanks for going to the trouble to research this & posting the print screen how it can be done.

By following up on Lyndal's suggestion & what you have posted, will help me plus others who read it. JG.

View solution in original post

k1ooo-slr-sales · ‎18-04-2015

@1945oz wrote:
@My employment history involved @ one time being the Product Support Manager [in Australia] for a major US Yellow Equipment Exporter to this region.
One thing one learns very quickly is folk don't complain, when they don't have a problem.
If they do have a problem, it must be resolved & quickly.

Warranty is meant to cover faulty workmanship & materials or product sold as suitable to do a job, then proving otherwise.
This particular product being discussed here, falls into all/both categories

What method/s can e-Bay or I do to protect the unsuspecting masses?

My dealings have been with a serial offender offering 12 month warranty & not meeting his contractual agreement.
What happens when one buys on e-Bay is the seller & the buyer are contractually bound, when money/product changes hands.

This trader complains 'on the sellers forum' about people legitimately trying to make any claim & it seems he has many & he rejects them all.

He claims that his feedback is from 20 odd thousand happy customers on the basis of 'new buyers' initially happy phase with their purchase/s.
I have bought stuff off him more than once & not one thing has lasted the warranty period.
In the interest of expediency, I usually got them repaired locally, rather than pursue the process or even contact him.

But this last time was a time too many, when a local specialist repairer said the unit was not repairable.

Those who try to offer legitimate feedback after having made a claim to have a problem rectified, are then banned by his site or called publicly a nuisance or WARRANTY CHEATS on these forums!

Not only that, he has the temerity & audacity to have posts justly critical of him, removed.
He changed his warranty policy AFTER I returned a product with an internal electrical fault, thinking he could possibly avoid paying a legitimate claim.

This trader has wasted a year of my time on the assumption that I would just go away as the recovery cost would wear me down & whatever happened the recovery would never equal, what it cost me, pursuing the claim.
It is a fact. It will cost me more, but that is not the point.

He has lied about everything to both NSW & Qld. Fair Trading after daring me to approach them.
He told NSW Fair Trading the matter had already been to the Administrative Tribunal & was thrown out.
@Absolutely untrue @ the time. Now I offer part documentation to show that this matter was not thrown out, but settled months after this trader lied to NSW Fair Trading.

The case was heard by NCAT 19th March 2015 & an order for restitution made against this trader.
He has ignored that order & payment was due a month ago. I am a very determined person & have re-filed this claim.

What other options are there? Any suggestions? Complained to e-Bay & NOTHING.

okay, so you have established that you fully understand about warranty and how companies should deal with customer complaints regarding warranty.

So, why would you have multiple dealings with this particular trader if not one item you have bought from them has been trouble-free? I don't understand, I guess the old adage "Fool me once shame on you, fool me twice shame on me" might hold true here.

You have a bee in your bonnet, and admit that this recent episode and the cost of pursuing the claim will end up costing you more than the amount of recovery. So it is not about the item, the warranty, the repair, any possible refund or redress. You are fighting this as a matter of principle.

You have re-filed the claim and asked us what other options you have. My answer will seem simplistic, let the re-filed claim run its course and never buy from them again. Forget about him blocking bidders, you should not be buying from him. I am sure that he has now blocked you from buying from him. If you do buy from him again on another ID to make a point about warranty then more fool you.

In the meantime, you have sullied the reputation of EVERY poster on the selling forum who has over 20,000 feedback as I can't tell from your rant who the seller is. I looked at your feedback to try to find a seller who fits the profile you painted and only found one seller, but they haven't changed their ID since 2002 and you do not have multiple feedbacks from them. I have been a reader and poster on the selling forum for some years now, and none of the sellers that have left you feedback nor any that you have left feedback for have an ID that I recall being active on these forums.

edit: posts are only edited or removed entirely from the forums if they are in breach of posting policies. These include naming and shaming.

lyndal1838 · ‎18-04-2015

Methinks the OP might be trying to hide something here. With just 23 feedback on this ID there is no evidence of the sort of problems he is talking about.

My question to whatever ID you used.....why would you back up to buy from a seller numerous times when they are selling poor quality goods. The seller is obviously Australian and I suspect I know who it might be but there is no way we can be sure as we cannot check the feedback you have left.

1945oz · ‎25-04-2015

As I was not aware these additional posts had been added to the thread that I started & did subscribe to, so let me answer some of the points raised....I did asked questions & see none answered unless the cop out by letting other buyers get caught in the same web is considered acceptable.

Firstly I am no fool & all is in the eye of the beholder, no doubt.

Secondly I am a person of principle & believe others need to be aware of e-Bay traders, who lack similar principle.

Thirdly I believe there could be better methods of removing any duplitious serial sellers offering product/s then not coming up with what they say is part of their contractual agreement. An agrrement which lasts the length of any warranty offered!

Any person with 20,000 + in sales who feels sullied may or may not have reason.

That I don't know & frankly don't care about.

Do you think buyers are going to lump all 20,000 plus sellers in the same boat or search them all? Heaven forbid, what along bow we stretch.

Reputable sellers should be supporting any & all efforts to get rid of shonky traders on e-Bay not truying to excuse them or shoot the messenger.

Folk use e-bay, as I do, to obtain products that suit their needs.

The products supplied by the offender do a job but his claimed warranties are never applicable

Why for instance has the process ended up @ the NSW Civil Appeals Tribunal, the offender was present & agreed to the settlement then did not comply with the judgement? It is indicative of ones character when they don't honor anything they say or offer.

Sounds like this trader is one buyers & sellers alike do not want or need on e-Bay.

People rely on positive feedback, as a gauge of the sellers rating but when buyers are unable to give feedback after the initial delivery what does the feedback really mean?

Zilch, when one can't give feedback down the line indicating the changing warranty conditions after the event for one & failing to comply with a tribunal order that they agreed to, for another.

Lastly forget the red herring about my feedback, as all is 100% positive.

BTW numbers are much more, than under my current handle including $3000 vehicles bought sight unseen in the uS & shipped overseas.

I feel no need to feedback all suppliers when they pay for & get what they expect.

1945oz · ‎25-04-2015

Hide something?

How so?

This matter has been going on over 12 months & ended in the NSW Civil & Administrative Appeals Tribunal. The seller was in attendence, agreed to settle & did not.

But that is not unexpected from his previous dealings with me & others.

He even listed instances on this sellers forum on how he gets out of his obligations.

So you as a seller are going to stick up for another seller who does not honor his agreement/s, with me [other buyers] then later with a State Government Tribunal Order?

The guy is a shonky trader, who doesn't deserve to be on e-Bay.

I asked what needed be be done further & await positive responses not those obfuscating & trying to shoot the messsenger.

k1ooo-slr-sales · ‎25-04-2015

I started typing a detailed reply to your reply to my post but then went and had dinner. It saved as a draft, but when I got back to it I thought "why bother". You have either not read my post or misunderstood what I wrote in that post. So I will now limit the amount I post in reply (I still have the draft saved if needed later).

So, all I will say in reply to your post where you say "....I did asked questions & see none answered unless the cop out by letting other buyers get caught in the same web is considered acceptable" is that you did get answers to questions posed in your opening post. I, for one, answered with "You have re-filed the claim and asked us what other options you have. My answer will seem simplistic, let the re-filed claim run its course and never buy from them again". Offering you any other advice would be premature as the outcome of the re-filed case is not yet known. I stand by my original answer 100%.

eBay can't stop buyers from repeatedly buying from shonky sellers. They have introduced the Money Back Guarantee which goes some way towards giving further protections for buyers. As for warranty claims on eBay purchases, all I can add further is that for items where warranty is important you need to go to a B&M store and do not buy such items online.

edit: as to your reply to lyndal, you will find that lyndal1838 is not a seller, and never has been.

lyndal1838 · ‎25-04-2015

It is very hard to give any advice when you talk in riddles.

There is no evidence on your feedback of anything that you are complaining about and as the whole transaction is over a year old there is nothing that can be done by ebay or paypal, which is what we are here to advise about.

As you have taken the whole thing into the legal system you need to follow the advice of your legal adviser, not some anonymous posters on an ebay forum.

May I make a suggestion....if you had left feedback for the seller at the time of the transaction you could have added a followup when things went pearshaped. It can be done up to at least 2 years, maybe longer, but only if the original feedback was left within 60 days.

If you are genuine in wanting to let members know who the seller is you could post the item number of one of his current listings so we can have a look at his record.

And for the record.....I am not a seller sticking up for a shonky seller. I have seen numerous examples on the boards of sellers/buyers coming here with problems, only to find that they are only giving half the story. When the other party comes into the thread everything changes dramatically.

k1ooo-slr-sales · ‎26-04-2015