Hi, I recently bought a kaftan top, new without tags. Seller offered free post, top still cost me $17.50, which I thought was reasonable. It arrived in an Aust Post clear plastic bag, with advice it had been damaged in post. Item was sent in paper envelope with a piece of cardboard (no plastic bag for protection) and 2 x $.60 stamps. Item had become wet in post so envelope fell apart, item had water stains up both sides and front, the colour from stamps and cardboard had run into top, and colours on top had run. I contacted seller via ebay email, and she basically said in reply "Too bad, not her responsibility, how can she forsee item getting wet", I waited for a few days, left neutral feedback then put in paypal claim "Item not as described". They have found in my favour, but to get the full refund, I must send item back to seller at my cost, and pay for registered post with tracking, so I am out at least $7.20, probably more. I understand it has to be sent back, but why are sellers penalised by having to pay return post, when item arrives not as described or damaged due to seller negligance. I should be able to send back in same style seller sent to me, but if I did that I would be out of pocket for the whole amount instead of almost half, as no proof of postage. Has anyone else had this experience. I am thinking of just cancelling the paypal claim, and accepting my losses, I suppose I can still wear it around the yard or doing housework. I rushed leaving neutral feedback, should have been negative.
