@philopines wrote:
I have no clue where to put the tracking details. I've called up eBay a few days ago and they said they'll manually enter the tracking details but never did and they also said to just wait it out. The parcel is at a post office right now and has been there for a couple of days and still hasn't been collected.
I suspect the option for a buyer to upload tracking does not become available unless / until the seller approves the return request - I don't know for sure, as I have never done it from the buyer's side, but when a request comes through to me as a seller, I have to tick an option to have the item returned, confirm my return address, and then submit, after which point the buyer receives the instruction to return to the address I've provided. So, that may mean you can't upload tracking until after that point.
If the seller never responds to the request, I'm not sure what happens with the options to return and provide tracking details, but eBay usually keep internal records of case details from direct contact, so they probably have the tracking number on file somewhere.
I'd probably give it another couple of days and if no updates or progress, call them again (or request a callback - I usually use the callback option as for some reason I seem to get better help, and I only have a mobile so avoiding the cost of being on hold for ages is also a bonus).
