@nickelmickel wrote:
is it a glitch or am i being fed a line of bull.
No one here can know for sure.
On the one hand, there most definitely has been instances in the past when items sold on eBay did not show up on the seller's side of things, and if an item paid for manually isn't marked as "payment received" by the seller, (i.e. the payment status isn't automatically updated like it is with a PayPal payment), then the order wouldn't shift to their "awaiting postage" list, either, and you can't mark an item as "payment received" if it's not appearing in your sold list - an item will remain in a seller's "awaiting payment" list, if it does show, until they mark it as received, even if the buyer marks it as "paymen sent").
On the other hand, if someone advises me they've made payment via bank deposit, I look out for it no matter what my eBay page says....
But I'm not the busiest seller around and I'm the only one running the store, so if someone sends me a message, it's not like I have other staff members that would miss the memo to follow things up. Things like may affect the kind of follow-up a transaction receives when something goes wrong, like the type of business (eg high or low volume, sole operator or many staff members attending store admin and so forth).
Back to the first hand, I don't always follow-up with buyers when they say they're going to do something, or say they have done something, when I see no evidence of it from my end - if I did, I'd spend too much time writing messages like "remember when you said this or that, just thought I'd check to see ..... " and so on, which past experience tells me that at least half the time, it would be a waste of (my) time, and if they're a high volume seller, a bank deposit payment could be missed and/or take a little while to trace back to the right buyer. (I did once make the mistake of attributing a deposit to one buyer who told me they'd paid, when in fact it turned out to be from a completely different buyer who didn't fully complete checkout or mark the item as paid).
So, it could have been any of the above, or a combination, or seller slackness...
FB is really up to you, depends on whether you're prepared to take it as a glitch and / or genuine mistake, or not. I did once have to contact a seller after waiting a few weeks for an order from the US, and they had unfortunately overlooked my purchase entirely, despite having marked it as sent (easy to do when you use ebay's bulk managing tools). That was a clear cut case of seller-error, but not intentional, so I just left positive and said that an oversight had caused a delay, but that the seller resolved quickly and easily.
