Hi.how can I protect my account the other seller complainment.

Hi.Firstable my English is not good enough but I have a problem your vero program other seller complain my item and block my two account could you tell what a different toyfigureworld id seller minecraft item and my item same ? im sure this seller complain my item my costumer always happy my item my all feedback positive.Why didn't answer ebay my question.please solve my problem.i cant do that anything.i need this job but other seller close my account and I cant protact my account.I hope ebay solve my problem.im very despairing my English not good enough.Please let me know.ASAP.Thanks

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