Voucher not claimed

dncwell
Community Member

Good morning, my wife purchased some fragrance from Fresh Cosmetics but did not include the voucher code COLLECTING at the PayPal payment because she is not familiar with the procedure. When I contacted the seller they advised that they cannot process the 20% refund as that is your domain.

Could you kindly advise what can be resolved?

Best regards,

Neil Creswell.

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