on 24-06-2017 11:00 AM
I posted an item to a buyer. When she received the package it was damaged and empty. When she went to her local post office she was told it was probably damaged going through a Sorting machine.
Not sure what to do now. I am guessing I need to refund customer.
Does the customer have to start the process by starting a dispute or do I start from my end.
Could really do with some advice. Thanks