global shipping

I bought a violin bow from the US and had it shipped to Australia.  The item was under $1000 and should have been duty free for import, however, I was charged $153 for duties by Pitney bows at checkout.  The global shipping program is then supposed to take care of everything, but I just received ANOTHER bill from FedEx/Pitney for $253 encluding $57 customs duty, $50 import Dec charge, $122 GST and $33 AQIS (whatever that is).  The letter from FedEx suggests I face a $5000 penalty if I do not pay this bill.  What????  

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