how long do we have to wait on an answer when we have opened an unpaid case

bepec71
Community Member

we have sold my Nissan patrol  162413143166 to buyer boyser1988-3 onver a month ago, we have opend a unpaid account with Ebay , after many messages to the buyer and Bpay we still havent heard for either  on what to do next .

                                                                                                                                                                                           with thanks Ben

 

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Ask eBay to step in and help.  This is usually an option in the Resolution Centre when you have an unpaid item case.  If this option is unavailable you should call eBay Customer Service.