paypal not working

*lee42
Community Member

I purchased some plants, went to pay with paypal and it wouldn't login,

after several attempts (6) I gave up.

I then tried to pay bank deposit, stuffed that up now I can't pay at all.

Sent several emails to seller, who comes up with unhelpful ideas.

Help I just want my plants.

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If you're having trouble logging into your PayPal account, try all the usual solutions:

 

First, be sure it's actually PayPal you're trying to log into - check the URL of the site; if it doesn't have "paypal.com" in it, it's a phishing site. Shouldn't be a problem if you're attempting the payment through Checkout. 

 

Make sure "Caps Lock" and "Num Lock" are both off.

 

Hold down the "CTRL" key, and press F5 key. This will clear your browser's cache. Then try to make the payment again, from eBay via Checkout.

I wouldn't try Bank Deposit again - if you make multiple attempts, you might find that the payment gets made more than once (been caught that way myself!).

 

Just as a matter of interest, what do you mean when you say "it" wouldn't login? Did you get a message telling you the password was wrong, or that the e-mail address was wrong? If you got the password one, click on "Forgot your password", and get a new one sent to your registered e-mail address.

 

Or, perhaps try going directly to PayPal, login, and click on "Send Money".