Incorrect postage on invoice

slally
Community Member

I have committed to purchase an item for $5 and the postage is invoiced as $20. I have requested the seller to send me an new invoice with the correct postage of $2. We are corresponding happily but he keeps receiving an error message when attempting to send a new invoice. Any thoughts on what should be our next step?

Cheers Susan

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Tell him to go into the invoice, change the postage amount to the agreed sum $2.00 and tell him NOT to click on 'recalculate' - send you the revised invoice and all should be good.

 

Recalculate reverts the invoice to the orignal setting.