Community Member
Posts: 2
Registered: ‎04-10-2017
how long do we have to wait on an answer when we have opened an unpaid case

we have sold my Nissan patrol  162413143166 to buyer boyser1988-3 onver a month ago, we have opend a unpaid account with Ebay , after many messages to the buyer and Bpay we still havent heard for either  on what to do next .

                                                                                                                                                                                           with thanks Ben

 

Other Answers: 2
Community Member
Posts: 15,677
Registered: ‎02-27-2008
Answered
[ Edited ]
in reply to bepec71

You can close the case after 4 days to get your FVFee back.

But close it immediately before time runs out.

Buyer gets a strike and you are then free to relist.

Neither party can leave feedback.

 

Also add them to your BBL so they can't do it again. (Blocked Bidders List)

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Community Member
Posts: 4
Registered: ‎01-26-2017
Answered
in reply to bepec71

Ask eBay to step in and help.  This is usually an option in the Resolution Centre when you have an unpaid item case.  If this option is unavailable you should call eBay Customer Service.