How can I stop a member linking into my account and taking my customers

Hi I am a senior not very computer savvy,I am sure someone has linked into my store page I cannot always get on without typing password twice,

I have messages off customers wanting advice I help all I can,only never to hear again ,or items taken from my page to purchase never to be paid for ,my wholesaler I am sure has a page on ebay started recently with the same items,she tells me she watches all I do 

Even offered for posting direct to my customers all of which I have declined ,what do I do I need this lady,she also has someone working with her very computer wise 

Am I getting paranoid do people really go to these lengths ,

Since this conjoined eBay in May my sales have halved but not messages ,

How do I find this link I know these ladies are capable of doing ,

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