Buyer didn't read description

Hi All,

Looking for advice/feedback

My listing title is "ready made wooden letters - wedding bday nursery - choose your letters"

I have searched other listings that sell same/similar items and they are listed in a similar manner

My descrption says "Price is for one letter only" "Enter the number of letters required in quantity" "message me with the letters you'd like"

I have a buyer who paid for one letter but wants 3. He says my title and descrption is misleading.

I have advised him that i would be happy to provide a full refund and transaction cancellation if an error is made.

Hes already left me negative feedback, even after ive said that id be more than happy to refund.

 

Have i done the right thing? He didnt read the descrption. I dont want for him to do this to other sellers as i dont think thats fair.

I processed the transaction cancellation the same day.

What do you think?

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Many buyers DON'T read the description as you have found to your detriment. It should say in the title ONE LETTER and the gallery pic should only show one letter. I don't find it misleading because I would have read the listing - but you're not dealing with intelligent people some of the time! So the onus is on you to make it absolutely CLEAR by following the steps I have outlined.

 

You have followed the neg up really well and the guy is obviously just an a-hole of which there are a few. Try not to let it bother you, I'd still buy from you - your follow up is just *perfect*. And change your listing 😞 to reflect that not everyone is smart or even nice.