Hello
i am a seller. I posted 10 parcels on the 2nd of August and,only 4 have made it to their destinations. I have lodged lost items with aust post, and spoke with a representative this morning, and was told that I can take up to 10 days for any further response from them.
Given that it is already 14 days since posting, waiting on response, which I don't have a lot of faith in them finding these items, could blow this out to a month.
I don't believe it is fair on buyers, so I would like to refund all buyers and hope that if item arrives to them, they will re pay then. What do people think?
