Buyer says Weights and Barbell not supplied when listing says not inlcuded

[*prestigeexcellence*]

Hi people

I have a buyer who purchased a multi station weight bench from me. After a bit of hassle of receiving payment since his first payment was declined via paypal, he finally received his order. Now he has opened a case against me claiming there are parts missing which are the barbell and weights.

My listing shows barbell and weights in the photo as demo, however in the description I have indicated that barbell and weights are not inlcuded.

I have offered him a $20 partial refund, however he has declined saying without the barbell and weights the unit is useless to him.

Any advise on how I should proceed?

Thanks in advance

[kopenhagen5]

Many buyers don't read descriptions and buy from what they see in the photo.

And I have just had a look at the listing, I cannot find where it states weights are not included ?

I am reasonably intelligent and if I can't find it easily, no hope for newbies.