Buyer says Weights and Barbell not supplied when listing says not inlcuded

Hi people

 

I have a buyer who purchased a multi station weight bench from me. After a bit of hassle of receiving payment since his first payment was declined via paypal, he finally received his order. Now he has opened a case against me claiming there are parts missing which are the barbell and weights.

 

My listing shows barbell and weights in the photo as demo, however in the description I have indicated that barbell and weights are not inlcuded.

 

I have offered him a $20 partial refund, however he has declined saying without the barbell and weights the unit is useless to him.

 

Any advise on how I should proceed?

 

Thanks in advance

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The photos all show weights

 

the decsription is worded in such a way that it certainly sounds like the weights are included

 

I looked 3 times and could not find where it said they were not

 

I am not surprised the buyer has opened a case

 

How should you proceed?  be clear and up front, do not show things that are not included and don't use misleading words and terms

 

State very very clearly that NO WEIGHTS are included, regardless of 'how many other people have'nt complained'