Returned item has been swapped

[metal-pie]

I sold an iPhone in it's box with all the original bits (I have a seperate selling account) and the buyer asked if they could return it as it wasn't quite what they wanted. They offered to recompense my selling fees & pay return postage so I agreed.

I have got the phone back with the box & all the accessories, BUT the phone has been swapped... the serial no & IMEI are different to the phone I sent. I haven't responded to the buyer yet as i'm not sure how to respond.

Can someone please advise as I do not want to refund for an iPhone that is definately not the same one that I posted out.

[kopenhagen5]

Dear buyer,

I received the phone today and regret to inform it is not the same phone as the serial number and IMEI are not the same.

Have you made several purchases of the same and accidentally returned the wrong item?

If so I can return this phone and you will need to send the correct original purchase.

If not, I will need to make contact to this phones carrier to get the history of this phone to determine where it came from and that the item was swapped in transit.

Kindly let me know as soon as possible, regards,

Don't refund until it's solved.