Returned item has been swapped

metal-pie
Community Member

I sold an iPhone in it's box with all the original bits (I have a seperate selling account) and the buyer asked if they could return it as it wasn't quite what they wanted. They offered to recompense my selling fees & pay return postage so I agreed.

 

I have got the phone back with the box & all the accessories, BUT the phone has been swapped... the serial no & IMEI are different to the phone I sent. I haven't responded to the buyer yet as i'm not sure how to respond.

 

Can someone please advise as I do not want to refund for an iPhone that is definately not the same one that I posted out. Smiley Sad

View Entire Topic

If you have the IEMI report the phone as stolen then the buyer will only be able to use it as doorstop.

 

Email as advised and if they refuse to do the right thing tell them you are ging to report them to the police for fraud.