i have been charged for selling an item but the buyer never paid

Hi 

 

I have recently plasced an ad to sell a couch. A bidder won it and never paid for the item. I have emailsed them multiple times with n respaonse. I also noticed they lived in QLD and I live in VIC and it was a local pick up item only.

 

I tried to cancel the the item, but they have  not comfirmed this either.

 

Do I still have to pay the $15 insertion fee when this item didnt sell due to the buyer not paying?

 

Is there anything else that I can do to correct this? I can not  relist the ad as i have now sold the couch through another avenue?

 

Kind regards

 

Shona

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And to further add to daydreams, also add pick up by xxxxdatexxxx in the description.

 

If you opened a mutual cancellation then you can close it after either 7 or 10 days (can't remember) to get your fee credited back.

Otherwise as suggested open an unpaid case and close it 4 days later.

 

Options appear to the right of item in your sold list in the drop down menu.