Posted to address on Ebay invoice. Parcel returned as seller had moved. Negative feedback left.

Sold an item & posted to the exact address on the Ebay invoice. Parcel returned to me as buyer had moved. Now have really nasty negative  feedback as the buyer thinks I should pay return postage for parcel ($15.35). Cannot see I have done anything wrong and really unhappy about the negative feedback. Is there anything I can do to have it removed as it is very unfair?

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lyndal1838
Honored Contributor

Ws the payment made by paypal?  If it was you should have sent to the paypal address not the ebay address.