partial refund and final value fees

Hi, does anyone know after I give a partial refund and and sent a cancellation request but the buyer doesn't respond within 7 days, do i get my final value fees back if I close it manually? Does anyone know who I can email about this?

 

I wish to give my buyers the option of returning but I realise if I sell high value items, Im actually out of pocket even if i charge a restocking fee. Im now forced to not giving returns. Any ideas?

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