Breaches on selling account

Not sure if I have this right but do sellers still get "breaches" for refunding a buyer? I remember seeing something a while ago about this.

An item a buyer bought from me and subsequently paid for was a mistaken purchase, I need to refund but if it is buyer fault and buyer request, will this breach me or have an adverse effect on my account or stats? It will essentially be a cancelled transaction.
Message 1 of 2
Latest reply
1 REPLY 1

Breaches on selling account

I have cancelled transactions several times due to buyers changing their minds and have never been issued with a defect.  Just be sure when to commence the cancellation process that you select the correct reason which is "buyer changed mind or there was a problem with the address" or words similiar. 

Message 2 of 2
Latest reply