Buyer wants to cancel part order

wadds5
Community Member

I have a buyer who has purchased three items which have been consolidated into one order & a discount given for the multiple item purchase . Nothing has been actually paid yet. Buyer now wants to cancel one of the items - how do I do that?

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Buyer wants to cancel part order

As it is not paid, you probably have to uncombine the invoice - send a new invoice for the two he wants to buy, and send a cancellation request for the one he wants to cancel.  Trickier if he had paid then decides to cancel one of the purchases.

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Buyer wants to cancel part order

As it is not paid, you probably have to uncombine the invoice - send a new invoice for the two he wants to buy, and send a cancellation request for the one he wants to cancel.  Trickier if he had paid then decides to cancel one of the purchases.

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Buyer wants to cancel part order

wadds5
Community Member

jfmgray - splendid - thank you very much - i can do that

 

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