Click & Send Satchels - Are they worth it?

I have been using Click & Send for months now, my only concern was ebay wriien on the side so staff at Australia Post who handle the satchel will know there is goods inside that people have paid for.


 


Today, I had my 8th missing satchel. I am not a big seller so this is a lot. I went into my local Post Office today was was told even though Click & Send has tracking, they cannot do anything.


 


So I rang Australia Post, explained to them a satchel was posted on July 26 and only had to go about 500km in the same state (country town to the city). They told me postage can take up to 15 working days within Australia even though the declaration was signed. They also told me I cannot claim a refund on lost items sent in the Click & Send satchels, yet I have had refunds before!


 


Makes me wonder even though Click & Send satchels are cheaper than the PrePaid Parcel Post Satchels, is it worth it logging into a site which runs very slow and takes several pages before you print the postage slip when it is much easier to get a PrePaid Parcel Post Satchel and write the address out even though it costs a bit more to post it


 


Is anyone else having issues with these satchels?

Message 1 of 42
Latest reply
41 REPLIES 41

Click & Send Satchels - Are they worth it?

Hi flashback, Sorry to hear about the dramas you have been having with C& S. I can honestly say since I stated using their system 12 months ago I have had no problems at all. I very rarely lodge them at the post office but prefer to put the satchel in the red box outside the post office. If I am posting a box I will take that inside the post office & get a lodgement reciept from the staff.


Sounds like yu have a postie with sticky fingers to have so many parcels go missing.


I would be taking the matter up with C & S as I am sure you are entitled to be reimbursed for all missing parcels. I dont know the process as I have never had to go through it.


Before using C & S I would have atleast 1 missing item every few weeks.


Tina

Message 2 of 42
Latest reply

Click & Send Satchels - Are they worth it?

Hello Tina


 


I always take them into AP and they scan it and give me a lodgement receipt.


 


I remember getting a refund on one a while ago, I had to fill out a Customer Service Complaint form and as I have had refunds from the satchels before, I will try again with this one.


 


Their 15 days I think is rubbish, especially considering I sent a satchel on Wednesday from Mount Gambier to Sydney and the buyer received it today. Whereas this one was posted on July 26 and only had to go from Mount Gambier to Adelaide


 


I was told if you don't sign the declaration, your parcel goes by road which means it will take longer

Message 3 of 42
Latest reply

Click & Send Satchels - Are they worth it?

Unless you lodge them over the counter and get a receipt you have no proof of anything other than the fact you have paid for a label and satchel so I can understand why AP would not pay compo in those circumstances.



If you do lodge over the counter then there should be no reason why you cannot claim up to $50 or $100 if you pay for signature delivery, if I put in a claim and they did not pay up I think there is a postal ombudsman type service you can complain to.



I would certainly be filling out green complaint forms for every parcel, however lodged, as it looks like a case of sticky fingers somewhere along the delivery chain.



I have posted hundreds of C&S satchels and so far not one has gone missing.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
Message 4 of 42
Latest reply

Click & Send Satchels - Are they worth it?

Most parcels you take to the PO have got something in them that someone has paid for, surely? Not sure why the eBay tag would make a parcel any more of a target than any other? Maybe I missed something, it's been a long day

don't take life too seriously.......it's not permanent
Message 5 of 42
Latest reply

Click & Send Satchels - Are they worth it?



If you do lodge over the counter then there should be no reason why you cannot claim up to $50 or $100 if you pay for signature delivery, if I put in a claim and they did not pay up I think there is a postal ombudsman type service you can complain to.





Alice (from AP) stated recently on another board that there is no compensation for lost C&S parcels unless signature on delivery was purchased. From comments on the forum, it seems the same applies if the tracking shows a parcel as delivered (i.e. non-signature required parcels), but a 'delivered' status doesn't necessarily mean that it has been to the correct person/address or according to the delivery instructions specified.



I always select the 'leave a card...' option in the delivery instructions so that the parcel is (hopefully) either delivered directly to a person or taken back to the nearest PO for collection, but I know that sometimes those instructions are ignored, or the parcel delivered to the incorrect address etc. However, I've personally never had a C&S parcel go missing.



In this case, I'd definitely make AP aware of every single missing parcel, as it may help pin-point the problem.

Message 6 of 42
Latest reply

Click & Send Satchels - Are they worth it?

DG back in the days before C&S AP used to say they didn't pay out for missing regular parcels but they nearly always did. I suspect that the same thing applies with c&s. Most AP compensation is on a voluntary basis but that doesn't mean they don't usually volunteer lol.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
Message 7 of 42
Latest reply

Click & Send Satchels - Are they worth it?

A good example - earlier this week I sent a parcel to my daughter via Express Post though C&S (able to track on line) and it showed as delivered at 11.59.



She didn't have it.



Her street name is Rosina Drive. I  accidentally typed Robina Drive ... and there is a Robinia Cres in the next suburb (with same postcode) - which is where it had gone.



But it was showing as Delivered (quite correctly).



Good illustration of how it can go wrong so easily.



(Incidentally, because we were tracking we were able to identify the problem, contacted AP within the hour, who followed up with the driver straight away, figured out what had happened, sent a postie out to the incorrect address to retrieve the parcel and delivered it correctly all within 60 minutes!)

Message 8 of 42
Latest reply

Click & Send Satchels - Are they worth it?

I have had 4 missing Click and Send parcels over past three months.



As Alice from Australia Post pointed out in other thread, the current policy is not to pay compensation on click and send parcles without signature - and whilst they have this discretion under legislation - my own experience (and other posters) with  recent investigation outcomes is the only reimbursement made under the current policy is for satchel post costs not contents of satchel.



This is even in situations when the parcel tracking shows lodgement and other events, but not delivery.



Whilst lodgement proof may be suffice to avoid a paypal refund - what about the buyer as they are out of pocket ? it falls on the seller to refund - or I suppose some might hope that paypal may make a discretionary to the buyer ( noting that paypal do not advise the seller of this anyway !)



I am getting very peeved that click and send and its tracking was heavily promoted, yet I am finding an unacceptable number of delivery events are not being recorded for the parcels I send. If something is sold as " tracking " - I reckon it should be tracked at the minimum - at lodgement and at delivery.


Message 9 of 42
Latest reply

Click & Send Satchels - Are they worth it?

I have had a few satchels that havent been scanned - the just grab them and I have seen them throw the satchels into the big box


 


One concern I also have would be the AP staff knows there are goods in it paid by someone because it has the ebay logo on it, whereas the Parcel Post Plus satchels dont

Message 10 of 42
Latest reply