19-09-2014 06:21 AM - edited 19-09-2014 06:25 AM
19-09-2014 08:07 AM - edited 19-09-2014 08:09 AM
Linda,
Seriously, your feedback (even though now set to private) really speaks for itself.
It is no wonder eBay have pulled the plug, sorry, but there is such a thing as 'customer service' and the 97.5% rating and your stars really don't reflect much in the way of this.
As for the listed 'reasons' you offer - I would like to think you would have learnt sooner rather than later that it is the happy customers who leave the green dots.
on 19-09-2014 08:56 AM
on 19-09-2014 07:29 PM
If you choose not to follow through with unpaid item strikes when buyers don't pay then you deserve the negs and low ratings as you are leaving the rest of us who do the right thing exposed to non payers.
You do not get a feedback score or DSRs as as low as yours if you do the right thing.
on 19-09-2014 08:23 PM
I would assume that these rogue buyers got an email of some description from the OP. You can imagine their reaction to that.
on 19-09-2014 09:38 PM
@2106greencat wrote:
It is no wonder eBay have pulled the plug, sorry, but there is such a thing as 'customer service' and the 97.5% rating and your stars really don't reflect much in the way of this.
Not specifically picking on gcat here. Using that broad term called customer service referred to here.
Having worked in private and government roles providing customer service to internal and external humans, I have the opinion that it's impossible to deliver 100% perfect customer service. Why ?
There are, and always will be, idiots in this world who think others are there just to serve them and must give them more than they ask for.
I fear that armyrats grasp on English has contributed to the outcomes. Most humans fail to master their language of choice, but when it's limited, communication suffers badly and attitudes present in these idiots of the world turn into little self-righteous pouts of frustration at someone on the fringe of coherent sentence structure.
Poor Linda is a victim of not only her lack of language construct, but idiots with no tolerance and eBay with no idea.
Communication issues aside, there's still the issue of eBay and their ridiculous attempts to quantify human behaviour through statistical formulation. eBay give the weapons to the buyer and then tell a seller they have to do better.
Central to all anguish in both the Sellers and Buyers boards is eBay. They attempt to control the buyer experience and put pressure on the sellers through truly stupid models and all the while overlooking the obvious.
There are and always will be, idiot buyers and idiot sellers. eBay can't control that, but they try, and in the process shut down revenue streams (sellers) because they think buyers care about eBay's reputation. I wonder if they (upper management) ever ask themselves if they care about Coles or Woolworth's reputation when they're shopping.
on 19-09-2014 09:55 PM
Look, I've been doing this a while. I think I've had about 3 neutrals and I think one neg about 10 years ago, and the way the system works now that wouldn't have happened.
I've had some issues with sellers and buyers and it's all just a part of doing business online. About 5 years ago I'd say I'd have a problem (that could always be fixed) with 1 in 100 sales. Usually the problem is just Aust Post losing or breaking something. Now it seems like it's about 1 in 200.
For someone that has sold only 10 grand worth of stuff in 101 transactions and you've have had that many problems, you're simply just not suited for online sales.
on 19-09-2014 10:45 PM
Yes you right that's the problem from 101 transaction 5 negatives and 1 neutral. I just posted here cases and how is counted the defed. Curiosly i got 3 negative feedback after hack of ebay. Yes i learned Ebay means bargain for people what are not able to afford to buy things in the shop and looking for $1 bargain. Yes i got so many nice positives for devices over the $100 per piece. And i got all negatives for items for $1 up to $17.56.
And i noticed after that hack 4 buyers simple bought item and ask for cancel transaction, 1 unpaid case and 3 negatives. The quality of this page improved highly up lol from 23th of may. Last hack 2 days ago.
All my buyers received information about tracking number within few hours all packages were dispatched within 1 day max. Some local pickups.
Boss when i bought here something i hardly get the tracking number from some of sellers, some of them Top rated seller do not send info that package has been sent. Customer support... it's nice to see how happy you are with eBay services just im very surprise how so many people are here speaking about their problem etc.. Enjoy it mate
on 19-09-2014 10:53 PM
on 19-09-2014 11:13 PM
@goodchinagalore wrote:
How does one get a detailed seller report such as the one attached to your 3armyrats post. I have searched my seller dashboard, but can only find % summaries. I would like to see which item numbers resulted in lower buyer ratings.
Right at the bottom of where your defects are there is a link 'download a report'. It's only in really small print. Some of us (me included) are unable to download a report, for unknown reasons, if its the same for you, let me know and I'll give you the slow, long way to find out.