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Community Member
Posts: 1
Registered: ‎06-01-2011

HOW TO CHAT WITH EBAY REPRESENTATIVE?

 HOW  TO CHAT  WITH EBAY REPRESENTATIVE LIVE?

Community Member
Posts: 123
Registered: ‎01-09-2013

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614

''Chat With Us''   That's the link for live help.  It will open up as  a pop up so make sure you don't have pop ups blocked in your browser.


1) Keep everything as simple as possible, probably at the level of an 8yo child. 

2) Be prepared for them to say 'I understand' when they don't understand

3) They will give the same generic advice you can find by searching help

4) If you don't accept that advice they will tell you they have passed on your details to someone else in ebay to help you

5) That will be the last you will hear from them, forcing you to go to live chat again, repeating the process

 

Much better just to ring and ask to speak to someone in Australia. 

 

Community Member
Posts: 3,620
Registered: ‎10-23-2008

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614

Click on Customer Support in the menu top right of screen then click on the Contact eBay tab.

 

Find the most relevant topic and you will be given options to either call eBay, have an eBay rep call you or email.

 

 

Community Member
Posts: 9,024
Registered: ‎11-01-2006

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to bigbrickshop

You may be better off asking here, most things can be solved by the members who post here and you are more likely to get an informed answer that will actually help. Rest assured if your problem would be better handled by contacting ebay then that is what members will advise.

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Community Member
Posts: 1
Registered: ‎06-08-2015

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614
A buyer is asking me for my PayPal information and cell phone number. This is my first time selling on eBay. They are also sending a shipping agent to pick up the item. Should I provide my PayPal info? Can't they just click "buy" and buy the item as it's connected to my PayPal already.
Community Member
Posts: 4,568
Registered: ‎03-10-2008

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

[ Edited ]
in reply to jamjj1803

jamjj1803 wrote:
A buyer is asking me for my PayPal information and cell phone number. This is my first time selling on eBay. They are also sending a shipping agent to pick up the item. Should I provide my PayPal info? Can't they just click "buy" and buy the item as it's connected to my PayPal already.

Scam,it's an ongoing scam that they've been trying for years.

 

My guide shows you how to deal with it,(just scroll down to where it says Fake shipping agent scam):

 

http://www.ebay.com.au/gds/Nigeria-is-a-scam-Fake-shipping-agent-Contact-Live-Help-/1000000001695207...

 

 

 

 

Community Member
Posts: 91
Registered: ‎02-15-2010

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to jamjj1803

You are asking on the Australian Boards. You may want to log out and log back into ebay.com.

Community Member
Posts: 2
Registered: ‎01-11-2016

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614
i had ordered one tablet of brand Xiaomi on 6 december 2015 and expected delivery date of tablet is 23 december to 6 january but i fidnot received yet
Community Member
Posts: 3,078
Registered: ‎07-28-2015

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to ermma-s-sqbxlq

Probably best to start a new thread when you have an issue, not dig up an old one. I am assuming by the brand and estimate that it's coming from China? There were a lot of public holidays since you bought which ebay don't recognise, so there is a chance it will take longer than the estimate in the listing. Those dates are an estimate only, not a guarantee. EBay puts them there, not the seller.

 

Leave it another week and if it hasn't arrived then, contact the seller and let them know it hasn't arrived. Give them a few days to reply. If they don't reply, open up a item not arrived dispute in PayPal.

 

Was there tracking uploaded into your purchase history?

Community Member
Posts: 749
Registered: ‎01-17-2008

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to ermma-s-sqbxlq

 

If it's the seller on 46.2 %  feedback and 7 negs at the time of writing this, it's a fraudulent listing for a non existent item.

 

Log on to Paypal and open a dispute immediately .Escalate to a claim as soon as the system allows.

 

Beware of spoof/phishing emails you may receive. Don't open them and don't click on any links.

 

Run all your spyware , keylogging and virus protection and change all your passwords regularly

Community Member
Posts: 3,078
Registered: ‎07-28-2015

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

[ Edited ]
in reply to silversterio2

Absolutely agree with the above comment. I didn't go searching for the listing. It looks like a hijacked account. Most definitely open a dispute through PayPal IMMEDIATELY. Not through eBay, definitely through PayPal. Disregard everything I said above. Do it right now before the fraudulent seller makes off with your money.

 

Other sellers have the same item for over $400. If you see an item much cheaper than everyone else, alarm bells should ring. 99.9% of the time they are fraudulent. DO NOT buy them as they don't exist. It is someone who has hijacked an account with the sole intention of stealing your money.

 

If you don't know how to open a dispute, come back and let us know and we'll talk you through it.

 

Edit: I replied to your post Silver because I agreed with everything you said. The rest of the message is meant for the 2 feedback buyer who we replied to. Smiley Happy

Community Member
Posts: 45
Registered: ‎12-11-2010

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614

I just read the title HOW TO CHAT WITH EBAY REPRESENTATIVE? all in caps too, sorry but my first reaction was to laugh,then I read the adviice "Keep everything as simple as possible, probably at the level of an 8yo child"  and laughed even louder , the last time I tried live chat the answers I was given were absolutely ridiculous , then I called and could not understand what the rep was saying because of the strong filipino accent, it took 40 minutes and 2 other calls until I got my answer ,this has been the case for a number of years ,all in all it is not funny,ebay selling and buying requires a certain amount of patience that much I know,wish you better luck with your next call/chat to ebay rep, Cheers

Community Member
Posts: 2
Registered: ‎01-11-2016

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614
Hello
I had ordered one tablet named xiaomi mipad from china on 6 december but i did not receice yet . I also sent message to seller but seller is not responding to it. Please do something. My customer reference number is 201474330698
Community Member
Posts: 16,439
Registered: ‎08-21-2013

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

[ Edited ]
in reply to ermma-s-sqbxlq

Ermma, your question has been answered.

 

Please read back to get the help you wanted

 

See messages 10 and 11

Community Member
Posts: 6,579
Registered: ‎03-14-2009

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

[ Edited ]
in reply to ermma-s-sqbxlq

 

 

ermma, did you follow up on the advice given to you on monday by the members here?

 

Remember this is not ebay you're talking to just members like yourself we can't sort out your problems for you, just give you advice on what to do, it's up to you to act on that advice or ignore it............

 

"edit" snap Stalks...........................

 

 

 

Capture.PNG

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Community Member
Posts: 16,439
Registered: ‎08-21-2013

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to padi*0409

Just as well you put in the screenshot, Padi

 

Yours reads as messages 4 and 5.

 

Whereas I said 10 and 11.

 

Guess it depends on your settings

Community Member
Posts: 6,579
Registered: ‎03-14-2009

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to imastawka

imastawka wrote:

Just as well you put in the screenshot, Padi

 

Yours reads as messages 4 and 5.

 

Whereas I said 10 and 11.

 

Guess it depends on your settings



......................or if your info's in 'Murrica.......................roflmao.gif

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"Start me up I'll never stop......"
Community Member
Posts: 16,439
Registered: ‎08-21-2013

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to padi*0409

 Padi!!!

 

Ermma,    just read back for your answers

 

And do it quickly

 

Community Member
Posts: 6,579
Registered: ‎03-14-2009

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to imastawka

imastawka wrote:

 Padi!!!

 

 


..............ROLMAO...............hahahahahaha...............thump...............

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Community Member
Posts: 1
Registered: ‎02-07-2016

Re: HOW TO CHAT WITH EBAY REPRESENTATIVE?

in reply to focus614

Hi, my name is mohamed sesay I was just wondering about some cycling wheels I just wanted to know if they are clincher carbon road wheels.