How to set automatically open unpaid item case?

[dailylife-suki]

Dear friend, Thanks for your attention. Would you like to let me know how to set open unpaid item case automatically? I can't find a extrance. Thanks for your kindness and help. Kind regards, Suki

[curraone]

Account .> site preferences > Unpaid assistant > Show

[allfixelectrical]

Unfortunately it is yet another ebay "feature" that simply does not work most of the time.

Unless you only offer PayPal as the payment method, don't expect it to do anything.

Any payment methods offered which require manual marking of payment received will cause it not to work.

[enigmabear]

 checking you know that you're posting on the boards for ebay Australia ?