on 21-10-2014 07:29 PM
I received an email to complete a survey today - a TOTALLY DIFFERENT survey to the norm.
I did save the 3 most important pages - but somehow page 1 disappeared (total rats 'cos that one was the most telling of all).
If anyone else received the survey email, could they post that important page here.
But here are the other two. As you can see - different from other surveys.
I'm really hoping someone can provide the missing page - it was a bit of an eye opener. My response to the missing page was under Other - 'Consider ALL of the above boxes ticked'.
Considering your recent selling experiences on eBay, please rate your level of satisfaction with eBay’s performance on the following elements.
Please use a 0 to 10 scale, where 0 represents 'Not at all satisfied' and 10 represents 'Extremely satisfied'.
Not at all satisfied | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Extremely satisfied |
Is a safe place to sell online | ||||||||||
Delivers good value for fees paid to sell items | ||||||||||
Has reasonable postage policies | ||||||||||
Will protect me as a seller if something goes wrong | ||||||||||
Provides easy to use website / mobile experience for selling | ||||||||||
Rewards me for providing excellent service to buyers |
What were the reason(s) for your bad selling experience(s) on eBay?
Select all that apply.
Buyer returned an item that was altered, broken, or different from what I originally shipped |
Buyer did not pay for their item at all |
Buyer made unreasonable demands |
eBay unfairly removed my listing |
Buyer opened an undeserved dispute/claim with eBay |
I received undeserved negative feedback |
Buyer claimed they did not receive the item in a timely manner |
Buyer changed their mind and wanted to return the item |
P&P was more expensive than expected |
Buyer did not pay for their item in a timely manner |
eBay unfairly sided with the buyer and refunded their money |
Buyer claimed they did not receive the item after it was sent |
Buyer claimed the item was fake |
Buyer claimed the item was damaged when they received it |
Buyer claimed the item received was not as described in the listing |
Other (please specify) |
on 21-10-2014 07:40 PM
Yep 5kazam, got 1 too to complete and deleted it. I was too #$#@%^ angry to fill it in honestly. Would you recommend selling on ebay to others. NO. Why ? etc. Do they want to hear what sellers really feel or just what they want to hear ?
on 21-10-2014 07:59 PM
on 21-10-2014 08:03 PM
For real?! We get to leave negs for eBay?
Oh my giddy aunt! eBay has finally lost it's virtual mind to present the angry defective masses with a spanking tool in survey form.
on 21-10-2014 08:08 PM
@2011.narelle wrote:For real?! We get to leave negs for eBay?
Oh my giddy aunt! eBay has finally lost it's virtual mind to present the angry defective masses with a spanking tool in survey form.
Some of your posts are GOLD Narelle ....
Love em ...
on 21-10-2014 08:08 PM
Just be careful. The first time I got one of those, after my very first contact with CS, I answered it honestly. Within 1/2 hour I scored a policy violation .... out of nowhere. Coincidence? You choose.
on 21-10-2014 08:12 PM
on 21-10-2014 08:19 PM
I've heard of that happening before. Why, if they want you to be honest, can't you say what you feel about ebay. No point sending it in the 1st place. 😞
on 21-10-2014 08:25 PM
I am sure it is just a board myth or coincidence.
I am no eBay apologist, and have made scathing comments about its staff, operations and policies publicly on these boards as well as providing highly critical comments in surveys etc, I do not believe I have ever been singled out by the eBay corporation for doing either.
on 21-10-2014 08:46 PM
"Don't steal my sunshine" tune in my head, sueken,I chose the happy dance with my wooden spoon while our evil overlord has it's flabby buttocks exposed & asking for a spanking.
Nothing like chasing the monster with the angry villiagers with fiery sticks & pointy garden tools!
Where's my survey? If it's all a fake to lull us into a false sense of security I'm going to be sad.