Is 3 days too long to contact a buyer?

I recently sold an item for $500.  Due to personal issues, i was unable to contact the buyer for 3 days after the sale, when i agreed to their pickup schedule in one weeks time. They then informed me that because i took too long, they bought a similar item and wouldn't be paying for the one they bought from me.

what should i do?

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Is 3 days too long to contact a buyer?

Open an unpaid item case 4 days after sale date.

Close it 4 days later to get the fee credited back and then you are free to relist.

After the unpaid case is closed, neither member can leave feedback.

If the buyer leaves feedback before case is closed and it doesn't auto remove, call ebay to have it removed.

 

If you send a Mutual cancellation the buyer may not accept it and you don't get the fee back as well as not being able to open a case.

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