Marking item as paid after partial refund

[rebeccav2012]

Hi All,

I sold 2 items to the one seller with transaction going through without issue. The buyer then received the items and wasnt happy with the condition of one item....was my oversight as I didnt realise one had a hole!  I agreed to refund her the money for that one item. I did the refund on Paypal for a partial amount of the total cost. Now both items are saying "unpaid" and I dont seem to have the option to change this ti paid. 

Any ideas? 

Thanks. 

[aussiebargains_2011 · Accepted solution]

I just archive them, I don't see any other way

[clarry100 · Accepted solution]

Yes we have had this before too.

It's been a while but all I seem to remember doing was to change the item status to Paid and Posted and the problem went away.

[rebeccav2012]

Thank you kindly for your assistance!