on โ25-09-2016 07:14 PM
i have a customer who has bought an item that includes registered in postage cost.. Parcel is going to parcel locker... obviously she wont be signing for it there.. will it be ignored and sent to locker, so no point registering it, or will it be carded and sent to PO... perhaps I should not register it.. just insure ..??
thanks in advance
โ25-09-2016 07:51 PM - edited โ25-09-2016 07:55 PM
Letters and standard mail that can be delivered to your letterbox
Express Post letters
Parcels larger than 39 x 36 x 64cm
Parcels heavier than 16kg
Parcels that require proof of identity
Parcels that require the recipient's ID to be recorded at delivery
Parcels where there is a payment required on delivery
Parcels that are damaged or unsuitably packaged
Parcels delivered by a courier that has chosen not to deliver to our parcel lockers
Parcels containing alcohol
Parcels containing perishables
The above are the reasons why you shouldn't/can't send to a parcel locker
So I think that a registered item also can't be sent to a locker as no one can sign for it.
Lockers only have a 48 hr time limit to collect items.
on โ25-09-2016 08:37 PM
Your ID eg: Drivers Licence is required to register for parcel lockers so that acts as your signature, Registered parcels or any other package requiring a signature will be put in the locker if the name matches the registered addressee. Saves people waiting for PO to open to collect and better option than having unsigned items left at homes.
โ25-09-2016 10:16 PM - edited โ25-09-2016 10:16 PM
Letters will generally be redirected to the alternative address provided by the buyer when they signed up for the locker, or held at a nearby post office, but parcels requiring signature on delivery will just be delivered without a signature being captured from the recipient. (For this reason, when sending parcels under a certain value to PO boxes and parcel lockers, I usually purchase insurance but not SOD, as the main benefit of SOD - from my perspective - is to prevent safe-dropping and risking the package being stolen after delivery).
on โ26-09-2016 08:00 AM
When I collect signature on delivery parcels from my current PO Box the Post Office leave a receipt book (and pen) in the locker for signature.
For my previous PO Box in a different location signature required articles were carded and I had to collect over counter.
โ26-09-2016 08:40 AM - edited โ26-09-2016 08:42 AM
maybe you risk annoying the buyer if you send registered and it has to be carded to be collected?
Maybe the buyer has gone to the trouble to get a locker because she can't make it to the PO - she can only collect after hours?
I think I would self-insure if it is of great value, otherwise just send as an ordinary parcel with tracking.
on โ26-09-2016 11:34 AM
Probably late to the party but this is my advice: still use registered as that is the advertised postage method.
The buyer had this information at hand and it is up to them to accept that method or make an enquiry *before* purchase. Then, if the seller and the buyer agree to a different postage method then the trail is the messages.
I hope everything works out.
โ26-09-2016 11:52 AM - edited โ26-09-2016 11:53 AM
@thecatspjs wrote:When I collect signature on delivery parcels from my current PO Box the Post Office leave a receipt book (and pen) in the locker for signature.
For my previous PO Box in a different location signature required articles were carded and I had to collect over counter.
My PO puts collection notices in the box, as they only have the digital sig capture devices.
But, parcel lockers aren't manned by AP staff, and are usually located in other kinds of places (eg service stations). AFAIK, the SOD parcels I have sent to parcel lockers were all delivered to the locker without a signature being collected by the recipient - any courier deliveries that require SOD would be the same, if they delivered to a parcel locker (in saying that, I don't really know how deliveries to lockers are handled, so I'm just guessing based on what I see when I send to them, and I especially don't know when it comes to couriers, and/or whether a signature is recorded by someone in attendance, but I do know that it would technically be ok as SOD is for the address so anyone in attendance can sign to say it was delivered to that address, while other services requiring proof of ID for delivery, such as person to person, can't be delivered to lockers but can be delivered to PO boxes).
on โ26-09-2016 12:16 PM
Ask the buyer?
on โ26-09-2016 02:50 PM
Digi, very few couriers would be able to deliver to Parcel Lockers as they operate in the same way as PO Box addresses.
The courier companies have to pay AP a premium to be able to leave items at POs so I presume that also applies to Parcel Locker addresses....I will check that out later.
The last I heard the premium was something like $16 per parcel and to the best of my knowledge no courier companies are willing to pay this amount.
It might be worth someone's time to check whether parcel lockers come under the new AP rules for photographing safe dropped items...again I will ask about it tonight.