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What happen if buyer want return product without send back

Hi,

What happen if buyer want return product without send back?

 

I have recenlty sold unwant item on ebay, buyer want to refund without send it back, he suspect not work.

 

I did refund it stright away, refund done by Paypal already.

 

But buyer still claim not receive refund payment, want to get his lawer to take legal action.

 

I did send screen shot of paypal refund, show him the money is gone from my end.

 

He still think it's fake document, what should I do?

 

 

 

 

Community Member
Posts: 6,457
Registered: ‎07-28-2015

Re: What happen if buyer want return product without send back

in reply to audrone2016

Too late to do anything now, you've refunded. If he has paid with a credit card, the refund will go back on his card. You won't know if he's used a credit card so might pay to ask if that's how he paid. 

 

Did you actually have any proof that the item was broken or did you just take the buyers word for it? If it's the later, you should never trust a buyer that wants a refund without return of the ite, Many buyers want a refund without sending it back because they want to keep the item and not have to pay for it.

Community Member
Posts: 288
Registered: ‎03-29-2006

Re: What happen if buyer want return product without send back

in reply to audrone2016

What was the item? Hope it wasn't expensive!

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to *tippy*toes*

Hi,

 

problem is the buyer still think it's fake refund from paypal, still threaten with lawyer and legal action


*tippy*toes* wrote:

Too late to do anything now, you've refunded. If he has paid with a credit card, the refund will go back on his card. You won't know if he's used a credit card so might pay to ask if that's how he paid. 

 

Did you actually have any proof that the item was broken or did you just take the buyers word for it? If it's the later, you should never trust a buyer that wants a refund without return of the ite, Many buyers want a refund without sending it back because they want to keep the item and not have to pay for it.


 

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to justkidzbiz
not too expensive, just don't want waste time with him.

but he keep message all time, waste time is more than the item.
Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to justkidzbiz
Community Member
Posts: 106
Registered: ‎03-31-2014

Re: What happen if buyer want return product without send back

in reply to audrone2016

Wow $99 is not too expensive ???  You have totally done this all wrong. 

 

Ignore his lawyer threats. If he keeps emailing threats report them to ebay. Its against the rules to harass other memebers.

Sounds like you have been scammed. 

 

You need to learn how ebays return system works. 

Community Member
Posts: 2,585
Registered: ‎06-24-2013

Re: What happen if buyer want return product without send back

in reply to audrone2016

I doubt he will go to the expense of hiring a lawyer, not for an item of $99, so that part is bluff.

 

Maybe he thinks he might be able to get a second payment off you as you don't know the system.

 

Keep all your evidence of the refund.

 

It may even pay to ring ebay to discuss how you have refunded & get it on record.

 

if there is ever a next time, arrange for the return of the item before refunding.

Community Member
Posts: 6,457
Registered: ‎07-28-2015

Re: What happen if buyer want return product without send back

in reply to audrone2016

Add the buyer to your blocked buyer list and ignore any further messages. Don't open them, just delete them. No-one is going to spend thousands in legal costs for a $99 item. He's bluffing. Call his bluff and ignore him.

Community Member
Posts: 10
Registered: ‎10-26-2004

Re: What happen if buyer want return product without send back

in reply to audrone2016

What a cheek for a buyer to be pressuring and threatening you when they are not even entitled to a refund without returning the item.

 

I agree with the others.  They are not only double-dipping [getting a refund and keeping the item], they are triple-dipping by attempting to get a second refund.

 

It's a pity the PayPal refund has gone through otherwise I would be reversing it and demanding the item be returned first.

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to the_dutchess_of_dork

Hi,All:

 

Just update to your guys, I did what buyer said, even the product was not faulty when I send to him.

 

I did full refund straight away, but end up with negative feed back from buyer, and he still not return the goods.

 

It just unfair.

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to outback_blends

Hi,

 

I know the ebay systems work, just very anoying if you receive 100 messages in 1 day.

Community Member
Posts: 24,123
Registered: ‎08-21-2013

Re: What happen if buyer want return product without send back

in reply to audrone2016

audrone2016 wrote:

Hi,All:

 

Just update to your guys, I did what buyer said, even the product was not faulty when I send to him.

 

I did full refund straight away, but end up with negative feed back from buyer, and he still not return the goods.

 

It just unfair.


You're not supposed to refund until you get the item back.   Why would they send it back when they have both the item and their money back?

 

 

 

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

[ Edited ]
in reply to springyzone

Hi,

 

I did check all other feed back that this buyer bought, he always claim product faulty and give negative feed back to other seller.

 

I have meet a pro buyer without paying.

 

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to imastawka

Hi,

 

I thought if refund won't get negative feed back, but still get negative feed back.

 

He just give most seller negative feed back

Community Member
Posts: 24,123
Registered: ‎08-21-2013

Re: What happen if buyer want return product without send back

in reply to audrone2016

You can't name and shame on the boards.  That will be removed.

 

You have given the buyer a false positive, which is against ebay policy.

They can also have that removed.

 

The buyer is not dodgy if you didn't get the item back before refunding.

 

That was a very bad move on your part.   Can't blame the buyer for that.

 

That's all your fault.

Community Member
Posts: 24,123
Registered: ‎08-21-2013

Re: What happen if buyer want return product without send back

in reply to audrone2016

audrone2016 wrote:

Hi,

 

I know the ebay systems work, just very anoying if you receive 100 messages in 1 day.


If you have kept all those messages, report them to ebay.  It's against policy to

spam another member.

 

With a bit of luck, they may remove the negative

Community Member
Posts: 6,457
Registered: ‎07-28-2015

Re: What happen if buyer want return product without send back

in reply to imastawka

Isn't this one of those serial neg leavers that Michelle was saying the bots would detect and remove? I'm guessing the bots are as useless good as the tech team. I love the first positive that buyer left. Nice type.

 

OP, you refunded before getting the item back. You didn't follow protocol, so there is nothing you can do about it now. The buyer is not going to send the item back. Why should they? In future, there is no point trying to buy your way out of bad feedback. It doesn't work, especially with buyers like this. Cut your losses and add the buyer to your blocked buy list so they can't buy from you again. Learn from your mistake. $99 is an expensive lesson for a coloured dot on a screen.

Community Member
Posts: 9
Registered: 2 weeks ago

Re: What happen if buyer want return product without send back

in reply to *tippy*toes*

Hi,

 

Ebay told me to block the member as well, there is nothing you can do.

 

Buyer is protect in ebay.

Community Member
Posts: 6,457
Registered: ‎07-28-2015

Re: What happen if buyer want return product without send back

in reply to audrone2016

The buyer is not "protect" in eBay. You didn't follow the rules. You were so frightened of a colour dot, you lost sight of everything else. If you have of followed the rules you would have at least had the item back to resell. EBay didn't do anything wrong, you did. I suggest you read up on returns before you let it happen again.