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Fee discrepancy

I have been checking back through my fees for the last couple of months and have noticed that I am being charged $9.95 per month for selling manager pro (supposedly free with a basic store) and my monthly fee for a basic store is $27.45 when I've jus...

Changing payment methods after sale

I’ve just had an item sell via auction. When listing I enabled PayPal for the payment option. The buyer doesn’t use PayPal and wants to pay by card however ebay is not allowing it. Is there a way I can change it to allow payment by card?Thanks

User avatar by • Community Member
  • 146 Views
  • 2 replies
  • 0 Helpful

Bad Feedback from Non-Paying Buyer

How could a buyer who has not paid and actually cancelled his order be allowed to give a feedback, and a negative one at that. But listen to his reason why he gave me a negative feedback >>"It is a **bleep** movie canssel the order" . Yes that's dire...

issue refund

HO Do I issue a refund to a buyer. Now that PayPal is not handeling payments I cant find where to refund my buyer. Its not much but they paid $3 to much postage and I would like to refund that amount but cant find the option. The buyer has not reques...

When I save descriptions for later they keep reverting

Hi when I save descriptions for later, they keep reverting to the bog standard eBay one. Happens on android phone and iPad. In ridiculous position of having to post the item live, then have to go in revise the whole description!! Help please : )

Dumb Question

I used to be able to archive my sold items. Can't for the life of me find where to archive them now. anyone know where the archive tab is?

I need to change my category to another and am having trouble doing so

Hi Helpers, I am trying to revise my listing as I have listed in the Collectables-Homeware-Kitchenware-Biscuit Tins category by mistake, I should have listed in the Collectables-->Advertising-->tins I have tried several times by clicking the category...

User avatar by • Community Member
  • 196 Views
  • 3 replies
  • 0 Helpful

How to speak to someone?

I participated in an unlimited listing promo last month. I currently have 3,500 listings but need to cancel 2,000 of them in the next couple of weeks to avoid paying insertion fees. I also have another 6,000 listings on my website that I would like t...

User avatar by • Community Member
  • 1569 Views
  • 30 replies
  • 0 Helpful

Item dispute, but buyer says she didn't lodge one

A few days ago I wrote that a buyer had opened a case more than 90 days after purchase. The dispute outcome is still pending and initially I thought it was a chargeback.I have been communicating with the buyer, and she says that she only tried to con...

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