More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Resolved! Feedback
What is the best way to get buyers to give feedback? Only less than half do. I have received some nice messages and even cards in the post. I was sending a message after posting the item asking for feedback but it just feels desperate! Does it even m...
Resolved! Revising Letter Options from Tracked to untracked
I try to revise my listing from "Letter Tracked" to "Letter Untracked" but the only options that show up are Parcels.If I relist with the same details I can select "Letter Untracked. I have tried to select lower settings for Weight and Dimensions (Bo...
Bulk listing, Shipping Service Code, can´t find 'untracked letters'
I'm trying to build a template to bulk list from excel, I want to set shipping as Standard postage (Australia Post Domestic Regular Letter Untracked) but can´t find the Shipping Service Code here: https://developer.ebay.com/devzone/xml/docs/reference...
Buyer wants to pickup but I didn't offer local pickup, what's the safest way to proceed?
I sold something without offering the option for local pickup, buyer told me he lives in the same city and will be back from work in a week, he can pay first but he wants to pick it up when he returns after a week. Since I didn't offer the option to ...
Why no DVDs are selling?
I know DVDs ain’t popular anymore now. ( With streaming etc) but my DVDs it says there’s no-one looking or watching over and over on a loop , just resisting all the time, occasionally get some one watching etc but mostly zero for 10 days and relists ...
Resolved! Anyone having Trouble with funds on hold
Hi everyone, just wondering if anyone is having trouble with funds on hold ? The moment an item is sold from my shop it has - Funds on Hold: awaiting tracking number and carrier scan, placed on it. I do not understand this, I have got 3 days marked o...
Selling
Why is it taking 22 days to receive the funds from an item I sold!
Resolved! how do sellers make profit and offer free postage
Hi,Im just wondering how sellers on eBay are providing items so cheap and offering free postage?example..an iphone charger for $6 including free postage.A normal postage cost for a parcel under 500g is about 6.60How would you get cheap postage rates ...
EBay phone number Australia
I need a phone number to contact enay
New scam??
Hi, just received a link from a prospective buyer. said he was a newbie and I needed to change my settings seems like a scam, I obviously didn’t click the link anyone else seen this adam
Orders eligible for combined purchases
Have I gone crazy (yeah hit me with it), or is there an issue with Orders eligible for combined purchases Had 4 purchases come in for 4 items, same buyer, same address, etc. But the orders eligible for combined purchases option isnt clickable, normal...
Reasonable response times for buyers (from sellers)
eBay Expects Seller to Respond to Shoppers in One Hour (ecommercebytes.com) twyngwyn100%positive Feedback19Kitems soldVisit StoreContactSave seller Joined Feb 2010 Responds within 24 hours What does your site say? Are you happy with this?What might b...
Don't do the same mistake as me when reading the Authenticity Guarantee terms and conditions.
Hey, just a warning to Sellers There appears to be a problem link in the Australian Terms and Conditions page for Authenticity Guarantee https://pages.ebay.com.au/authenticity-guarantee-sneakers/#faq. Please don't click on the link under the Party Ro...
Resolved! Losing Entire Weekend of Sales Due to eBay Staff Member Doing a 'Google Search'
Yesterday we got an email stating that our entire eBay account with 911 active listings has been restricted for three days due to us selling a 'Prescription Only' vet product. The product that they are referring to is 'NexGard Spectra Chewables for D...
Return from USA
Hello, I am hoping someone can advise me here. A buyer purchased a dress, received it and has requested a refund because she said it was fake and fabric not as described. Odd since it was purchased from the brands staff sales and the VP of production...
