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Customers having issues with combined shipping

I seem to be having constant issues with customers messaging me asking for a combined invoice - but the items are not in my awaiting payment section - so I can’t send them a combined invoice? I message them asking to buy the items but don’t pay - but...

Resolved! International buyers

I've just sold an item and discovered the buyer is in the US. I'm in Aust and had not specified international postage so thought that was enough to stop International buyers from buying my items. My question is - do I have to continue with the sale a...

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  • 1 replies
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Very dishonest buyer

I recently had one buyer telling me she hasn't got her parcel but the tracking shows delivered a week ago. As I knew ebay has recently come up with a seller protection policy over delivered items. I told her she could seek ebay or aus post for help. ...

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Resolved! Making my first sale

Hi! I have sold on eBay before but I’m starting a new store but it’s under my same old account. Do you have any tips on how I can improve my store and how I can make my first sale as quick as I can. This is my store: https://www.ebay.com.au/usr/ermur...

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  • 14 replies
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Buyer purchases multiple items with free postage

Hi y'all, an age-old question I'm sureBuyer just purchased two items from me, listed as free postage, so two lots of postage. They've not asked me for a partial refund or anything. Is there any 'official' way I can give them some money back? I could ...

Resolved! Can buyer return the item after almost 2 months?

Hi, I sold my camera last August and the buyer received it last August 12 or 14, now it's October 2 and the buyer got a problem with the camera and I've never ever experienced something like that when I had it. Can he/she still able to return it?

"We do not support this bank" message when updating bank details

Hi guys, so over the weekend, I listed an item for the first time on this site in probably over a year. It sold yesterday and I got an email from eBay after it sold, saying that my funds were on hold and that I had to update my bank account details. ...

Buyer not understanding

Ok, Im an Australian seller, (who lists on Ebay au site).Ive just had a buyer, who hit on a Buy it now item, and was listed in australian dollars. Buyer attempted to pay the american conversion rate, and with NO postage cost on it. She told me I was ...

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where can i find a listing of people who sell on my behalf

looking for a listing of people on ebay, who sell on commission, I suppose, on your behalf. Have bought from "katesell4you" who seems to specialise in the northern suburbs/northshore. would like to find someone similiar who deals with sellers from Sy...

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Resolved! Package has been delivered to wrong suburb

So whenever I post anything, I tend to check the tracking of those packages daily to see how they're doing. Today I checked on one particular package that I had posted on Friday and saw that it had been marked as 'delivered'. I checked on it anyway a...

Invoiced wrong amount

Hi there - I recently issued an invoice for an incorrect, lower amount that did not include postage. I combined the sale of 2 listings (one with free postage and another with $11 postage) and failed to include postage.The buyer paid that invoice - bu...

Resolved! Ebay code on address' for UK sales?

anyone know the reason for the Ebay code on UK sales 'GB 365 6086 76 Code: Paid'? my items are mostly letter sized - I have been including the code on address' but wondering if I need to and what it's for?