buyer messaged wants to cancel a purchase she made a couple of days ago

buyer messaged me and wants to cancel a purchase she made a couple of days ago I have not recieved a cancellation request through ebay Is it my responsibility to cancel this or do I have to wait for her to send me the request through ebay.

I messaged her back and asked for cancelation request and she seems to think that as she messaged me it is up to me to cancel the sale from my end

What is the correct procedure for this

Thanks for any help

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buyer messaged wants to cancel a purchase she made a couple of days ago

only the seller can send through a cancellation request, well after a few days since sale. make sure when you send it that you select buyer made a mistake or similar so you get your fees back without getting a defect.

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buyer messaged wants to cancel a purchase she made a couple of days ago

thank you for your quick replyMan Happy

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buyer messaged wants to cancel a purchase she made a couple of days ago

only the seller can send through a cancellation request, well after a few days since sale. make sure when you send it that you select buyer made a mistake or similar so you get your fees back without getting a defect.

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buyer messaged wants to cancel a purchase she made a couple of days ago

thank you for your quick replyMan Happy

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buyer messaged wants to cancel a purchase she made a couple of days ago

I would be opening an unpaid item request, sellers are always complaining about buyers noot paying but when soome sellers allow this to go on without any impact on the buyer's account why should they think it is OK not to pay, especially if they waited a few days and didn't contact you straight away if they had made a genuine mistake.

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buyer messaged wants to cancel a purchase she made a couple of days ago

What PJ said.

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buyer messaged wants to cancel a purchase she made a couple of days ago

If I receive a request within 24 hours I will cancel, if later than that UPI dispute is instigated. i also take buyers fb  into consideration.

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ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!!
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