Several times in the past few months we have sold items shipped them applied the tracking number ( we use eparcel its cheaper) and marked as shipped. Then sometimes when the buyer leaves feedback saying all good etc the tracking number is removed by the system and item is placed as awaiting postage - obviously then easy for volume sellers to reship the items. I have now reported this to ebay 3 times and get the usual lip service " our technical dept will look into it " etc. Is anyone else having this issue or are we special? It's a pretty serious issue. Needless to say when I asked for written confirmation from eBay that if we double shipped any goods due to their system issue they would refund us I got the usual bluff and bluster all empathy no action type answer we have come to expect!
