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Posts: 3
Registered: ‎06-02-2017
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eBay-PayPal-pick up items

Hi All, this is my first complete rip off on eBay... just letting you know what happened so it doesn't happen to you too, be aware eBay do not have your back, I sold an item, payment went through on PayPal, the buyer contacted me via eBay to organise pick up, item was collected, then the eBay user claimed she had been hacked.... and PayPal took the money back off me beacuase of no tracking

order number... I provided contact numbers, details, times but regardless I can not even open a dispute because according to eBay and PayPal the buyer paid for the item... PayPal do not report back to eBay regarding supposed fraudulent use of accounts... the best I can do is provide **bleep**py feedback.... so now I have a sad ten year old who sold her first guitar... and now has no guitar and no money to buy the next size up

please if its local pick up choose COD only.... I'm sure most of you already know this, but for those who don't, please learn my lesson.

Community Member
Posts: 16,002
Registered: ‎02-27-2008

Re: eBay-PayPal-pick up items

[ Edited ]

I usually refund a Paypal payment on a pick up only item and tell the buyer to inspect the item first before they pay cash.

 

If someone insists on PayPal on a pick up item then I take the rego number of the car and in some cases the licence number as well.

This info can be given to PayPal for possible fraud and more importantly if you collect those details, less likely a scammer will try.

 

BTW, what was the sale price of the guitar ?

 

A little surprised PayPal has taken it from you if they can see it was a hacker.

Seller protection should cover that.

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Community Member
Posts: 2,710
Registered: ‎10-02-2011

Re: eBay-PayPal-pick up items

Very common I'm afraid

 

And you are right, ebay never have the seller's back

 

 

however very very few people use COD due to the expense. COD being cash on delivery and different from cash on pick up

 

Have you phoned ebay and asked for a call back to speak to a supervisor? they are much more helpful than the bots you get via email or phoning the call center

 

Have you been in touch with ACORN to see what they can suggest?

Bad bear,like Bad Wolf,only better
Community Member
Posts: 2,066
Registered: ‎05-18-2013

Re: eBay-PayPal-pick up items

You really suck eBay,wake up to yourself eBay.

Ebay needs to get rid of this bull**bleep** policy that a pick up can be paid for with PayPal for **bleep** sakes.

As always eBay allows scamming buyers get away with murder.

Community Member
Posts: 16,002
Registered: ‎02-27-2008

Re: eBay-PayPal-pick up items

in reply to eezipeezi888

Smiley Surprised Feel better eezi ? 

 

You're right eBay should make it optional to have PayPal on pick up only items.

But this one is not eBay, it's PayPal.

If accounts have been hacked, both buyer n seller should have protection by PayPal.

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Community Member
Posts: 5,227
Registered: ‎03-10-2008

Re: eBay-PayPal-pick up items

[ Edited ]
in reply to eezipeezi888

eezipeezi888 wrote:

You really suck eBay,wake up to yourself eBay.

Ebay needs to get rid of this bull**bleep** policy that a pick up can be paid for with PayPal for **bleep** sakes.

As always eBay allows scamming buyers get away with murder.

 

It's another eBay over reaction to the very small number of sellers that "may" have been doing the wrong

 

thing according to them with pick up items.

 

This way they stop that and Paypal makes more money,(a win win for them and another kick in the pants

 

for the sellers),stubborn_smiley_by_mirz123-d4bt0te_zps12f1a5a3.gif


eBay chat tomorrow:  Note the different start time.

 

Understanding Seller Standards - Thursday 3 August from 12noon (AEST)

 

 

http://community.ebay.com.au/t5/Chat-with-eBay-staff/Understanding-Seller-Standards-Thursday-3-Augus...

 

The perfect opportunity to let them know how well the Seller Standards policy "works" for sellers,(or

 

more accurately how it doesn't work).

 

The best way to post to the eBay chats is to maybe have things written down,(so you can just copy and

 

paste it into their Chat thread when they come on line).

 

 Op needs to contact Paypal during business hours to get it sorted,good.gif

 

Community Member
Posts: 10,652
Registered: ‎12-19-2011

Re: eBay-PayPal-pick up items

[ Edited ]
in reply to go-tazz

Once again we see eBay choosing the topic.

 

Which once again seems to be of marginal interest for the bulk of sellers - at least the ones who use the boards. I am fairly sure I understand the Seller Standards. Whether I agree with them is another matter. Which I suspect won't be canvassed, so letting them know is probably an exercise in talking to eBay futility

 

Is there a discernable trend with the chat topics, or do we need to wait a couple more weeks?

Community Member
Posts: 2,066
Registered: ‎05-18-2013

Re: eBay-PayPal-pick up items

in reply to kopenhagen5

Yes kopes I feel better now about how I feel  but not about the way OP has been treated thank you

Community Member
Posts: 2,066
Registered: ‎05-18-2013

Re: eBay-PayPal-pick up items

in reply to go-tazz

Do you think eBay will listen to what I have to say about the way decent sellers are treated?

Some how I don't think so.

Community Member
Posts: 5,227
Registered: ‎03-10-2008

Re: eBay-PayPal-pick up items

in reply to eezipeezi888

eezipeezi888 wrote:

Do you think eBay will listen to what I have to say about the way decent sellers are treated?

Some how I don't think so.


No,but maybe try and make them understand that bad buyers are destroying good sellers by the simple

 

means of the poor performance of Australia Post and other factors that a seller has no control over.

 

If they come back with saying that items need tracking then just let them know that it's cost prohibitive for most

 

items and the only benefit is to eBay who will make more money from tracking.

 

Also just state your experience and how little it took for you to be stopped from selling,(how many sellers

 

would  they have they lost because of bad buyers like the ones you dealt with).

 

Ask them where your protection is/was,(from the Seller Centre page):

 

Our standards include protections to prevent individual buyers from impacting your standard in order to

 

evaluate performance fairly.

 

And from their Seller Centre page:

 

Your Seller Standards Dashboard reflects your current and trending seller performance, including detailed reports that can help you diagnose areas that require your attention.

If you're not meeting the minimum performance requirements for:

 

  • Late shipment rate – we may email, call or alert you in your account and may limit some of the postage options available to make sure buyers have the right expectations on delivery times. You'll still be able to run your business on eBay, as we will not restrict your selling activity.
  • Defect rate or cases closed without seller resolution – we may put limits on your selling activity or lower your search placement until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements.

Nowhere does it say you will be stopped from selling,stubborn_smiley_by_mirz123-d4bt0te_zps12f1a5a3.gif

 

Community Member
Posts: 5,227
Registered: ‎03-10-2008

Re: eBay-PayPal-pick up items

[ Edited ]
in reply to eezipeezi888

eezipeezi888 wrote:

Do you think eBay will listen to what I have to say about the way decent sellers are treated?

Some how I don't think so.


There you go,(the last post on that thread from Michelle,the option that might give you hope).

 

I'm happy for you to PM me some details about your account if you want me to pass it along to the right team to have a look at. I can't make any promises other than I'll  get someone to look into it.

 

http://community.ebay.com.au/t5/Chat-with-eBay-staff/Understanding-Seller-Standards-Thursday-3-Augus...

 

Just explain in a clear and concise manner exactly how you got suspended and she will have a look at it.

Community Member
Posts: 16,002
Registered: ‎02-27-2008

Re: eBay-PayPal-pick up items

le73, what was the sale price of the guitar ?

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Community Member
Posts: 2,066
Registered: ‎05-18-2013

Re: eBay-PayPal-pick up items

in reply to go-tazz

The problem is tazz that I don't really know why I got suspended,ebay never explained to me why just that I was.

I never got the chance to see where or if any defects were handed out to me or why they were,just got a message saying you are no longer able to sell on ebay because I made the buyers experience on ebay a unsafe one.

Every time I tried all I got was you may as well stop trying as ebay will never reinstate you.

Really I get ripped off and I'm the one that has made it unsafe sheesh.

Tazz I don't have anything in the way in which I got suspended,just my complaining about it as I was sailing along one day and then all of a sudden I'm gone.

I never recieved any communication from any buyers with any complaints,feedback was 100% seller standards were excellent,so it all came out of no where.

I'm stumped as to why and ebay wouldn't and won't give me a clear answer.

Community Member
Posts: 8,699
Registered: ‎03-14-2009

Re: eBay-PayPal-pick up items

in reply to kopenhagen5

kopenhagen5 wrote:

le73, what was the sale price of the guitar ?


Here ya go Kopes.

 

http://www.ebay.com.au/itm/Yamaha-CS40-Acoustic-Guitar-/322564298141

______________________________________________________

"Start me up I'll never stop......"
Community Member
Posts: 16,002
Registered: ‎02-27-2008

Re: eBay-PayPal-pick up items

[ Edited ]
in reply to padi*0409

Thanks padi, how did ya find it super sleuth ? Smiley Very Happy

 

le73, if it will put the smile back on Miss 10yo I will send you $100.

One of the things I do is to set things right.

PM me with a postal address if interested.

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Community Member
Posts: 8,699
Registered: ‎03-14-2009

Re: eBay-PayPal-pick up items

in reply to kopenhagen5

kopenhagen5 wrote:

Thanks padi, how did ya find it super sleuth ? Smiley Very Happy

 

 


From FB left Kopes.......................good on ya for the offer of the bucks as well.

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"Start me up I'll never stop......"
Community Member
Posts: 23,653
Registered: ‎08-21-2013

Re: eBay-PayPal-pick up items

in reply to kopenhagen5

Nice offer Kopes.  You're such a softie.     heart-shape1-smiley.gif

 

But I think the OP should send an invoice to the buyer through Paypal, with

a note saying it needs to be paid within 48 hours or they will be reported to ACORN.

 

https://www.acorn.gov.au/

 

I have done this more than once and they have paid immediately.  That's how to deal

with chargebacks.

 

But this threat needs to be backed up by reporting them to ACORN if they don't pay.

 

This is out and out theft in my book!

 

Another thing is, you can find her on facebook and shame her publicly for theft.

 

How was her account hacked if she came and picked it up?

 

OP please fight this low-life for your daughter's sake.

 

 

 

 

Community Member
Posts: 16,002
Registered: ‎02-27-2008

Re: eBay-PayPal-pick up items

[ Edited ]
in reply to imastawka

Of course padi, I couldn't see it in completed so thought it must have been another account. July 30.

 

But I think the OP should send an invoice to the buyer through Paypal, with

a note saying it needs to be paid within 48 hours or they will be reported to ACORN.

 

I like that one stawks, that's something I would do.

Buyers account could have been hacked with the hacker picking the item up.

IOW a genuine chargeback.

I would call PayPal as I am pretty sure both buyer n seller has protection if an account is compromised.

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Community Member
Posts: 23,653
Registered: ‎08-21-2013

Re: eBay-PayPal-pick up items

in reply to kopenhagen5

AFAIK it wasn't a 'hacker' but another family member that used buyer's account,

if that part is to be believed.

 

They just don't want to pay for it.   gaaah smiley.gif  It's all wrong 

 

 

Community Member
Posts: 23,653
Registered: ‎08-21-2013

Re: eBay-PayPal-pick up items

in reply to imastawka

Oh, and also hackers don't buy.......they sell.