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Posts: 18
Registered: ‎03-06-2017
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how to cancel an unpaid order

I just signed into ebay to find that an item I have for sale has sold though has not been paid for then find this message from the buyer .

 

Hi there!
hope you're going well
i'm so so sorry but after an easter wine i accidentally clicked commit to pay on the camera but it was a complete accident & was just wondering if there was any chance I could cancel the order?

 

I've never had to cancel an order before and am unsure how to do it, any help would be appreciated, thanks in advance to anyone that can help with this

 

 

Community Member
Posts: 1,955
Registered: ‎10-02-2011

Re: how to cancel an unpaid order

in reply to elizarose2014

An original excuse. Ahem

 

Personally,and this is just me becuase I am tired of nonsense excuses (2 step process to commit to buy is hardly 'by mistake') I would ignore them, block them and open an unpaid item dispute after 4 days

Bad bear,like Bad Wolf,only better
Community Member
Posts: 18
Registered: ‎03-06-2017

Re: how to cancel an unpaid order

in reply to elizarose2014

its ok, I worked it out

Community Member
Posts: 18
Registered: ‎03-06-2017

Re: how to cancel an unpaid order

in reply to enigmabear

yep, I thought about that enigmabear then just figured I don't need the hassle of it all, lol

Community Member
Posts: 2,173
Registered: ‎07-17-2013

Re: how to cancel an unpaid order

[ Edited ]
in reply to elizarose2014

Make sure to select, " buyer requested a concellation or there is a problem with buyers address '' as the reason for cancellation. You will recieve a defect with any of the other options which could impact your selling activities.

Community Member
Posts: 9,818
Registered: ‎11-01-2006

Re: how to cancel an unpaid order

in reply to elizarose2014

Perhaps it would have been a bit of a bother to go down the unpaid item route but it would have been doing a service for yourself and other sellers as it would be recorded against their account and if they ever diid it again they would be blocked from buying from all savvy sellers who have their blocks in place.

 

The only excuse I will accept for a cancellation is death with a copy of the death certificate provided and verified by a stat dec Cat Wink

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to elizarose2014

It's never a good idea to force a buyer to purchase an item they don't want if they have contacted you and come out with a lame excuse.

 

It can result in a false snad being filed, and neg feedback for the seller.

 

Community Member
Posts: 5,565
Registered: ‎07-28-2015

Re: how to cancel an unpaid order

in reply to *madison

*madison wrote:

It's never a good idea to force a buyer to purchase an item they don't want if they have contacted you and come out with a lame excuse.

 

It can result in a false snad being filed, and neg feedback for the seller.

 


That's why opening an unpaid item dispute is the way to go because if they decide to leave negative feedback, eBay removes it as soon as the dispute closes. Once the dispute closes, they are blocked from leaving feedback at all. Lame excuses deserve to be punished. Tell the truth and I might listen.

Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to *tippy*toes*

*tippy*toes* wrote:

*madison wrote:

It's never a good idea to force a buyer to purchase an item they don't want if they have contacted you and come out with a lame excuse.

 

It can result in a false snad being filed, and neg feedback for the seller.

 


That's why opening an unpaid item dispute is the way to go because if they decide to leave negative feedback, eBay removes it as soon as the dispute closes. Once the dispute closes, they are blocked from leaving feedback at all. Lame excuses deserve to be punished. Tell the truth and I might listen.


Yes, I know all that, but I said if they are forced to purchase an item they don't want. When an unpaid item is filed the buyer might pay.

 

Some buyers have paid when a unpaid item is filed, they then file a snad and neg the seller.

 

 

Community Member
Posts: 2,973
Registered: ‎11-13-2011

Re: how to cancel an unpaid order

in reply to elizarose2014
We have been using the unpaid item dispute for years.
Whilst mostly they never pay or communicate those that do end up paying we have never experienced the problem you describe.
Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to clarry100

Just because you haven't seen it here on these boards, that doesn't mean it doesn't happen because it does. I've seen it happen to sellers on ebay uk, ebay.com, and ebay Canada, I post on all those sites, and it's also happened to me personally.

 

Anyway, ultimately, it's always up to the sellers how they want to handle a non payment issue.

 

 

Community Member
Posts: 19,271
Registered: ‎07-23-2006

Re: how to cancel an unpaid order

in reply to *madison

*madison wrote:

Just because you haven't seen it here on these boards, that doesn't mean it doesn't happen because it does. I've seen it happen to sellers on ebay uk, ebay.com, and ebay Canada, I post on all those sites, and it's also happened to me personally.

 

Anyway, ultimately, it's always up to the sellers how they want to handle a non payment issue.

 

 


Yes, it is up to sellers how they handle the issue so why are you so adamant that a strike is not the way to go.

 

There are several very experienced sellers posting here who find it is the most effective way as opposed to your opinion that it is not the way, based on 6 posts on the Australian boards.

Just because sellers on other sites do not use it does not mean that Australian have to follow.

Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to lyndal1838

Yes, it is up to sellers how they handle the issue so why are you so adamant that a strike is not the way to go.

------------------------------------------------------------------------------------------------------

 

I'm not adamant, I don't care either way.

 

I've posted my opinion, and what the op chooses to do with my opinion is up to the op.

 

It's the ops ebay account, not mine.

 

By the way, I've posted more than you think on the Australian boards, but when the boards were changed most of my posts disappeared on the ID I'm posting with now. I've also posted with another ID, my selling ID. I'm highly experienced.

 

I haven't posted here for quite sometime though, if any of the old timers are around, they might remember me.

 

 

Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to lyndal1838

Don't get the wrong idea, I can't stand non-payers, no matter what their excuse is..

 

But I also can't stand false snads, and unjustified neg feedback.

Community Member
Posts: 10,210
Registered: ‎12-19-2011

Re: how to cancel an unpaid order

in reply to *madison

*madison wrote:

Yes, it is up to sellers how they handle the issue so why are you so adamant that a strike is not the way to go.

------------------------------------------------------------------------------------------------------

 

I'm not adamant, I don't care either way.

 

I've posted my opinion, and what the op chooses to do with my opinion is up to the op.

 

It's the ops ebay account, not mine.

 

By the way, I've posted more than you think on the Australian boards, but when the boards were changed most of my posts disappeared on the ID I'm posting with now. I've also posted with another ID, my selling ID. I'm highly experienced.

 

I haven't posted here for quite sometime though, if any of the old timers are around, they might remember me.

 

 


I'm an old timer, but I don't remember any regular posters who use massive bolded fonts.

Community Member
Posts: 1,754
Registered: ‎05-18-2013

Re: how to cancel an unpaid order

in reply to davewil1964

If madison showed us what he looked like before the plastic surgery then we might remember him lol

Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to eezipeezi888

eezipeezi888 wrote:

If madison showed us what he looked like before the plastic surgery then we might remember him lol


Says the person that daren't show a pic of themselves lol

Community Member
Posts: 1,754
Registered: ‎05-18-2013

Re: how to cancel an unpaid order

in reply to *madison

Ah yes it's coming back to me now you're a goose,some things never change.

Community Member
Posts: 11
Registered: ‎03-15-2009

Re: how to cancel an unpaid order

in reply to eezipeezi888

I've been called many things on the net, but a goose isn't one of them.

 

So, i'll give you 10/10 for originality. 

Community Member
Posts: 10,210
Registered: ‎12-19-2011

Re: how to cancel an unpaid order

in reply to eezipeezi888

I'm not sure what relevance somebody in the UK, who can't work out how to spell his name, has, but I suspect your precis is probably accurate.

 

Assuming what he has posted here is a reflection.