@alpescene20 wrote:Hi all had a great day yesterday not. buyer bids on a total of 26 items over a week or so commenting on postage at every opportunity sent 5 parcels in total last one at my expense! Then low & behold buyer requests a return of 22 items because they have been kept in a room with mothballs? Her words? what the!! how does one prove otherwise now add a smell to description if there is one?How does 22 returns effect my ratings added note the buyer did choose to keep some items so beware of a new excuse.
Hmm, it seems you sell clothes so I am assuming the 26 items were clothing?
First off-do you use mothballs? They do have a smell but in all honesty that smell should dissipate with an airing or a wash.
If you do use mothballs, you may be better off changing over to one of the other products on the market nowadays.
If the buyer is keeping some items, this says to me that the mothball smell isn't really the issue. The issue is the buyer has changed her mind on the other things-maybe they aren't an ideal fit or whatever. Or else realised she over spent. But if she says change of mind, she'll not be able to return or else she will be up for postage so voila-make an excuse.
Even if you didn't use mothballs, I am not sure if you can prove a smell one way or the other to ebay.
I think you're being scammed here. If you choose to accept her returns & pay for return postage, you will be out of pocket but it shouldn't affect your account-except I wouldn't put it past her to give you a few negs & mention smell etc
If she does & you don't use mothballs, reply factually along the lines of-no mothballs used, buyer returned 22 of 26 items.
Even if you do use mothballs, you should still reply.
Put her on your blocked list though.
Blimey, I'd rather moth balls than moth holes
Or the other type of holes
